Christy Conley

Oversaw operations and financial performance across a multi-property portfolio, improving operational efficiency, cost control, and stakeholder experience. Digitized property management operations through SaaS implementation and built governance frameworks supporting vendor management and service delivery.

Led cross-functional collaboration across Sales, Finance, Product, Customer Success, and executive leadership to align service delivery, customer objectives, and business performance. Increased invoice volume 31% ($325M to $426M) through governance standardization and automation, and launched 12 value-added services within six months.

Directed $60M+ service delivery operations with accountability for operational governance, financial performance, compliance, risk mitigation, and customer commitments. Improved FTE utilization and reduced cost-per-ticket through workforce planning and operational coordination.

Managed a $4.5M+ portfolio, improving profitability, delivery efficiency, and client satisfaction. Developed forecasting and reporting tools to improve operational visibility and performance tracking, and built predictive models to proactively identify risks.

Increased yearly recoveries from $1M to $10.8M through enterprise governance, contractual compliance, risk management, and operational controls. Enforced contractual obligations and compliance requirements while partnering with Legal, Finance, and Operations to mitigate risk.

Led CRM optimization and onboarding initiatives to improve scalability, compliance, and operational efficiency. Managed RFPs and vendor negotiations, improving cost management and platform integration.

Completed Applied Project Management program at Northwestern University in 2018.

Earned a Bachelor of Science in Interior Design from Bowling Green State University in 2009.