Open to opportunities

Rafael Rego

@rafaelrego

Message

Operations and service delivery leader driving efficiency, vendor partnerships, and on-time results.

United States

Message

What I'm looking for

I seek operations or service delivery roles where I can improve processes, scale vendor networks, and drive measurable efficiency and on-time delivery.

I am a global operations and service delivery leader with over a decade of experience optimizing large-scale projects across diverse sectors. I specialize in aligning strategic objectives with operational execution, developing vendor partnerships, and implementing compliance frameworks that improved on-time delivery from 85% to 96% and reduced lead times by 25%.

I build operational structures end-to-end, standardize workflows, and implement KPI tracking and SOPs to reduce rework and boost forecasting accuracy. I have led multi-country connectivity deployments, scaled vendor networks, streamlined logistics to cut costs and waste, and driven revenue and performance improvements across both private and public sectors.

Experience

Work history, roles, and key accomplishments

Current

Co-Founder | Operations Manager

Current

USConnecta

Jun 2025 - Present (7 months)

Built and implemented full operational structure from SOW through delivery, standardized client workflows to improve turnaround time, and implemented KPI tracking to support forecasting and execution.

Operations Management SOP Development KPI Tracking Client Onboarding Process Improvement Forecasting

Service Delivery Manager

Blue Wireless

Apr 2023 - Jun 2025 (2 years 2 months)

Directed service delivery across 20+ Latin American countries for multi-million-dollar connectivity deployments, scaled vendor network by 50+ providers, and reduced project lead times by 25% while boosting on-time delivery from 85% to 96%.

Service Delivery Vendor Management Contract Negotiation Logistics Performance Metrics

Logistics Specialist

Classic Granite & Marble

Apr 2022 - Mar 2023 (11 months)

Optimized logistics for large-scale fabrication and installation projects, reducing material waste by 12% and transport costs by 15% while increasing installation throughput by 20%.

Logistics Management Supply Chain Optimization Scheduling Cost Control Inventory Management Process Standardization

QMS Planner / Acting Ops Manager

BSI Group

Apr 2021 - Feb 2022 (10 months)

Oversaw operations planning and compliance for global auditing services, coordinated 100+ auditors across North America, and enhanced QMS workflows to reduce audit preparation time by 30%.

Quality Management Operations Planning Resource Allocation Process Improvement

On-Road Supervisor

UPS

Nov 2019 - Jan 2021 (1 year 2 months)

Supervised logistics operations at a high-volume distribution center, managed 50+ drivers and support staff, and reduced incident rates by 18% while improving delivery performance and safety compliance.

Safety Compliance Operations Management Performance Tracking Team Leadership

Account Manager

Santander Bank

Jan 2015 - Nov 2017 (2 years 10 months)

Managed SME client portfolios, implemented acquisition and retention strategies that increased portfolio revenue by 22%, and collaborated cross-functionally to optimize service delivery.

Account Management CRM Revenue Growth Stakeholder Management Cross Functional Collaboration

Finance & Logistics Assistant

INSS

Feb 2014 - Mar 2015 (1 year 1 month)

Facilitated procurement and logistics for public sector operations, ensuring adherence to federal financial regulations and improving inventory and supply chain processes.

Procurement Inventory Management & Compliance Supply Chain Coordination Logistics

Store Manager

Symposium Print Store

Jan 2012 - Feb 2014 (2 years 1 month)

Directed daily operations and sales, trained staff, and implemented strategies that increased revenue by 30% over two years while improving inventory management.

retail management Sales Growth Staff Training Inventory Control Customer Service Marketing