Open to opportunities

Kevin Hampton

@kevinhampton1

Message

I lead global managed services, improving operations, service quality, and customer outcomes.

United States

Message

What I'm looking for

I'm seeking a Senior Service Delivery Executive role where I can apply operations management and organizational transformation to provide secure, dependable IT environments that help clients move forward with confidence.

I've led global service delivery and managed services operations at MedNetworx, Barrister Global Services Network, inoVo Services, and Worldwide Tech Services. At MedNetworx, I directed a Microsoft 365 migration, deployed Autotask PSA and IT Glue, and implemented HIPAA-compliant security plans using SentinelOne EDR, Network Detective Pro, and Datto RMM.

Across more than 25 years in regulated, global environments, I've secured five global customers and driven revenue growth exceeding 180%, expanded support into 107 countries, maintained 99% SLA attainment, and launched an offshore service center that reduced costs by more than 42%. I build accountable teams, modernize service operations, and turn operational visibility into measurable customer and business results.

Experience

Work history, roles, and key accomplishments

Current

Director of Customer and Managed Services

Current

MedNetworx

Jan 2023 - Present (3 years 7 months)

Directed migration from on-premises Exchange to Microsoft 365, implemented systems change to Autotask PSA and IT Glue, and developed client HIPAA compliant security plans. Facilitated deployment and support of MedEvolve PM and Optivate EMR.

Microsoft 365 Autotask PSA Glue HIPAA Network Detective Pro Datto RMM MedEvolve PM Optivate EMR

Senior Director of Implementation Services

Barrister Global Services Network

Jan 2022 - Dec 2023 (1 year 11 months)

Executed enterprise-wide service delivery process improvements using Agile and Scrum, improving operational efficiency by 18%. Established regional operating structures and improved technician productivity through KPI management.

Agile Scrum KPI Management Microsoft 365 Power BI

Senior Vice President, Services

inoVo Services

Jan 2011 - Dec 2022 (11 years 11 months)

Secured five new global customers and drove revenue growth exceeding 180%. Expanded service operations across LATAM, EMEA, and APAC, and launched an offshore service center in Costa Rica.

Global Service Delivery Vendor Management Office 365 ServiceNow

Senior Director, Global Business Management Office

Worldwide Tech Services

Jan 2006 - Dec 2011 (5 years 11 months)

Directed account management and operations teams supporting strategic alliance partnerships and global outsourcing providers. Maintained executive relationships and accelerated revenue growth by 110%.

Account Management Strategic Partnerships Contract Negotiation SLA Management

Director, Finance & Business Analysis

Worldwide Tech Services

Jan 2004 - Dec 2006 (2 years 11 months)

Led teams of financial analysts, reporting developers, and project managers. Consolidated reporting into a centralized platform and implemented standardized KPI scorecards.

Financial Analysis KPIs ADP SAP ERP

Operations Executive

Worldwide Tech Services

Jan 2000 - Dec 2004 (4 years 11 months)

Managed program and operations teams supporting one of CSC's largest enterprise accounts. Delivered a 55% operating profit margin and earned Provider of the Year recognition for four consecutive years.

Operations Management Forecasting Staffing Strategy Financial Performance

Field Service Specialist

Worldwide Tech Services

Jan 1999 - Dec 2000 (1 year 11 months)

Offered technical consulting and implementation for clients, creating solutions meeting customer needs and standards.

Technical Consulting Implementation Project Management Service Delivery

Education

Degrees, certifications, and relevant coursework

MedNetworx

Director of Customer and Managed Services, Managed Services

2023 -

Directed migration from on-premises Exchange to Microsoft 365, implemented systems change to Autotask PSA and IT Glue, and developed client HIPAA compliant security plans.

Barrister Global Services Network

Senior Director of Implementation, Service Delivery

2022 - 2023

Executed enterprise-wide service delivery process improvements using Agile and Scrum frameworks, improving operational efficiency by 18%.

inoVo Services

Senior Vice President, Services

2011 - 2022

Secured five new global customers and drove revenue growth exceeding 180%, expanded service operations across LATAM, EMEA, and APAC.

Worldwide Tech Services (Formerly BancTec ITSM)

Senior Director, Global Business Management

2006 - 2011

Directed account management and operations teams supporting strategic alliance partnerships and global outsourcing providers.

Worldwide Tech Services (Formerly BancTec ITSM)

Director, Finance & Business Analysis

2004 - 2006

Led teams of financial analysts, reporting developers, and project managers, holding responsibility for company P&L reporting and strategic cost-improvement initiatives.

Worldwide Tech Services (Formerly BancTec ITSM)

Operations Executive, Operations

2000 - 2004

Managed program and operations teams supporting one of CSC's largest enterprise accounts, overseeing forecasting, operations management, and financial performance.