Heather Austin
@heatheraustin
Inside Sales Representative who improves revenue through CRM-driven pipeline management and customer satisfaction.
United StatesWhat I'm looking for
I’m an ISR focused on turning strong client relationships into repeat business and measurable sales growth. At Nuvia Dental Implant Center, I developed and maintained key client relationships and used CRM software to track leads, manage pipeline, and generate accurate sales forecasts.
I analyze sales data regularly to identify areas of improvement and implement targeted strategies that increase overall sales performance. I also provide exceptional customer service by promptly addressing inquiries and resolving issues, which improved customer satisfaction ratings.
Alongside my current work, I’ve served as an Appointment Setter for Living Brite, calling customers from given leads, setting appointments, confirming appointment details, and marketing through emails, text, and social media. I gather and keep personal information confidential while keeping schedules organized.
I bring additional customer-facing sales and support experience from roles including Sales Representative and Customer Support Representative. I’m comfortable with outbound sales activities like prospecting and cold calling, and I’ve supported users through phone/chat/e-mail to drive quick complaint resolution and retention.
Experience
Work history, roles, and key accomplishments
Inside Sales Representative
Nuvia Dental Implant Center
Nov 2024 - Present (1 year 8 months)
Developed and maintained key client relationships to increase repeat business, while providing responsive customer service to improve satisfaction. Tracked leads in a CRM, analyzed sales data, and collaborated with internal teams to resolve customer issues.
Appointment Setter
Living Brite
Apr 2022 - Present (4 years 3 months)
Called customers from provided leads to inform them about the company and solar offering, then set and confirmed appointments. Collected personal information confidentially and supported outreach via email, text, and social media while tracking schedules.
Assistant Manager
Jimmy Johns
Supported supervisory duties by ensuring cleanliness, maintaining food knowledge and safety procedures, and training new hires. Managed cash transactions, balanced drawers at close of shift, greeted customers, and completed shift paperwork.
Sales Representative
Vector Marketing
Built relationships with clients and decision-makers while entering orders and processing payments through a sales system. Demonstrated products at customer locations and answered questions about products and services.
Manager
Provided customer-facing service by greeting customers, processing drink orders accurately, and upholding the company’s brand. Handled money, managed inventory, and trained new hires.
Customer Support Representative
ACR, Blackboard Inc.
Provided friendly service to users to support retention and satisfaction by answering and resolving questions via phone, chat, and email. Applied knowledge of company products and services to help rectify issues quickly and efficiently.
Education
Degrees, certifications, and relevant coursework
Heather hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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