Open to opportunities

Shawna Tibbetts

@shawnatibbetts

Message

I close remote sales through consultative conversations, follow-up, and customer-focused service.

United States

Message

What I'm looking for

I'm looking for a customer-focused sales role where I can use consultative selling, lead follow-up, CRM tools, and closing skills to meet goals, build relationships, and support a smooth customer experience.

I've sold internet, TV, phone, and fiber services at Windstream in a remote sales environment, converting customers through outreach, product education, and objection handling.

I manage the full sales process, from inbound and outbound calls through payment, order entry, and smooth order completion. At ISS, I exceeded monthly targets selling natural supplements by prospecting, upselling, and building tailored solutions around customer needs.

Across ProtoCall Contact Services and Marketing Unlimited, I've built rapport by phone, identified customer needs, presented relevant offers, and moved prospects through the sales process with clear communication and consistent follow-up.

I'm customer focused, results driven, and reliable, with experience using CRM tools, DCRIS, and KSF to manage leads, pipelines, orders, and sales activity.

Experience

Work history, roles, and key accomplishments

Sales Agent

Windstream

Aug 2025 - May 2026 (9 months)

Sold internet, TV, and phone services to new customers in a remote sales environment. Converted existing customers to fiber services through outreach, product education, and objection handling.

CRM Software Inside Sales Outbound Calling Cold Calling Lead Generation Consultative Selling Order Processing Customer Service Upselling Sales Pipeline Management

Sales Agent

ISS

Aug 2023 - Aug 2025 (2 years)

Handled inbound and outbound sales calls for natural supplement products. Completed the full sales process from first contact through payment and order entry.

CRM Software Inside Sales Outbound Calling Cold Calling Lead Generation Consultative Selling Order Processing Customer Service Upselling Sales Pipeline Management

Food Prep

MDS Market Group Inc.

Jun 2022 - Aug 2023 (1 year 2 months)

Prepared food, assisted customers, and handled cash transactions in a fast-paced setting. Supported daily service by balancing food prep, customer service, and front-counter tasks.

Customer Service Food Preparation Cash Handling

Sales Representative

ProtoCall Contact Services

May 2016 - Jan 2019 (2 years 8 months)

Managed inbound and outbound calls to build rapport and close sales. Engaged customers by phone to identify needs and present relevant offers.

CRM Software Inside Sales Outbound Calling Cold Calling Lead Generation Consultative Selling Order Processing Customer Service Upselling Sales Pipeline Management

Sales Representative

Marketing Unlimited

Aug 2013 - Sep 2015 (2 years 1 month)

Took inbound and outbound calls to support customer outreach and sales efforts. Built customer relationships over the phone to increase interest and close sales.