Justin Lodge
@justinlodge
Dedicated inside sales representative with strong customer service skills.
United StatesWhat I'm looking for
As an Inside Sales Representative at Coastal Welding Supply, I excel in preparing quotes and managing customer accounts to minimize financial risk. My role involves collaborating with Territory Managers and the Sales VP to establish benchmarks and growth expectations, ensuring that I meet and exceed sales goals.
With extensive experience in customer service, I have handled high-volume calls and resolved complex inquiries at Premera Blue Cross and other organizations. My ability to communicate effectively and maintain a positive demeanor has allowed me to enhance customer satisfaction and drive sales through upselling and cross-selling opportunities.
I hold an Associate's degree in Marketing and have developed strong organizational and multitasking skills throughout my career. I am passionate about delivering exceptional service and continuously improving processes to enhance the customer experience.
Experience
Work history, roles, and key accomplishments
Inside Sales Representative
Coastal Welding Supply
Jul 2024 - Present (1 year)
Prepared quotes for customers and assisted Territory Managers in reviewing and managing existing customer Accounts Receivable balances. Utilized designated CRM platforms for planning, scheduling, and professional time management.
Customer Service Representative
Premera Blue Cross
Sep 2024 - Feb 2025 (5 months)
Answered a high volume of calls (100-150 calls) from members, providing assistance with benefit information, prior authorizations, and claims. Offered support for website-related inquiries.
Customer Service Representative
Power Movers
May 2024 - Sep 2024 (4 months)
Responded to customer inquiries via phone, email, and chat, providing accurate information and resolving issues efficiently. Performed data entry tasks and collaborated with team members to improve processes.
Customer Service Representative
Envii Labs
Feb 2019 - May 2024 (5 years 3 months)
Responded promptly to customer inquiries via phone, email, or chat, ensuring clear and effective communication. Maintained accurate records of customer interactions and transactions in the office management system.
Education
Degrees, certifications, and relevant coursework
Baton Rouge Community College
Associate's degree, Marketing
Completed an Associate's degree in Marketing, focusing on core marketing principles and strategies. Gained foundational knowledge in consumer behavior, market research, and promotional techniques.
Central High School
High school diploma, General Studies
Obtained a high school diploma, completing general studies and foundational coursework. Developed essential academic skills and prepared for further education.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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