Oshia User
@oshiauser
Sales-focused customer service professional with 8 years in inside sales and retail operations.
United StatesWhat I'm looking for
I’m a motivated, adaptable customer service professional with 8 years of experience across retail and technical support. I focus on problem-solving, communication, and delivering exceptional customer experiences while driving revenue through sales strategy and upselling.
In my current Inside Sales Representative role, I assist customers by processing orders accurately, resolving inquiries promptly, and consistently meeting and exceeding sales targets through store promotions. I use Salesforce & CRM Software, maintain accurate documentation of customer interactions, and apply performance metrics and KPIs to improve results.
Experience
Work history, roles, and key accomplishments
Assists customers by processing orders and ensuring accurate product selections while resolving inquiries and concerns. Upsells and cross-sells products to meet or exceed sales targets through promotions.
Delivers customer service by addressing inquiries and resolving issues with professionalism and empathy. Handles high-volume inbound and outbound calls and documents customer interactions to support consistent service delivery.
Leads store operations and provides exceptional in-store customer experiences by assisting shoppers with jewelry selections, styling advice, and purchases. Resolves customer inquiries and maintains a clean, well-organized store with restocked merchandise.
Education
Degrees, certifications, and relevant coursework
Biloxi High School
High School Diploma, High School
Earned a High School Diploma from Biloxi High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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