Hazem Moamed
@hazemmoamed
I resolve customer issues across fintech, telecom, and international ride-hailing support channels.
EgyptWhat I'm looking for
At DiDi, I support riders and drivers across Australia and New Zealand through chat and email, resolving trip, payment, and account issues while following SLA escalation guidelines.
Previously, I handled inbound calls and chats at Tabby for payment plans, disputes, and account inquiries, collaborating with billing and technical teams to resolve escalations. At Vodafone Egypt, I managed high-volume customer calls covering billing, plans, and technical inquiries.
I'm fluent in Arabic and English, comfortable with CRM and ticketing systems, and focused on strong CSAT, AHT, and first-contact resolution in remote-friendly environments.
Experience
Work history, roles, and key accomplishments
Provided remote customer support to DiDi riders and drivers across Australia and New Zealand via chat and email, working night/rotational shifts to match AU/NZ time zones. Resolved trip, payment, and account issues, maintaining strong first-contact resolution and CSAT scores.
Handled inbound customer calls and chats for a fintech Buy-Now-Pay-Later platform, assisting with payment plans, disputes, and account inquiries. Maintained accurate records of customer interactions and resolutions in the CRM system.
Customer Service Representative
Vodafone Egypt
Jul 2025 - Oct 2025 (3 months)
Answered high-volume inbound calls for a leading telecom provider, assisting customers with billing, plans, and technical inquiries. Delivered accurate information on products and services while ensuring a positive customer experience.
Education
Degrees, certifications, and relevant coursework
MTI University
Bachelor of Dental Surgery, Dental Surgery
Bachelor of Dental Surgery degree from MTI University, Egypt, class of 2026.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
Interested in hiring Hazem?
You can contact Hazem and 90k+ other talented remote workers on Himalayas.
Message HazemGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
