Asmaa El-maghraby
@asmaael-maghraby
I handle billing and logistics customer queries across orders, returns, refunds, claims, and ticketing systems.
EgyptWhat I'm looking for
I've supported Vodafone UK customers in billing for around a year and a half, handling customer care inquiries with strong written English.
I've also managed logistics-based email queries in Vevor, including order management, tracking, returns, refunds, resends, cancellations, ticketing, claims, and replenishment on the SEM system. I work with Google Gemini, ChatGPT, Google AI, and Microsoft Office tools, and communicate fluently in Arabic and English.
Experience
Work history, roles, and key accomplishments
Customer Care Agent
Vodafone UK
Handled billing-related customer queries for Vodafone UK, including order management, tracking, returns, refunds, and cancellations. Utilized ticketing systems and SEM system for replenishment, with strong written English communication.
Education
Degrees, certifications, and relevant coursework
Institute of Administration & Secretary
Bachelor
Grade: Good
Completed a Bachelor degree with a grade of Good.
Cairo University
Bachelor, English
Grade: Very Good
Completed a Bachelor degree in English with a grade of Very Good.
Cairo University & Ma'adi Company
Course, English Legal Translation
Grade: Excellent
Completed two courses in English Legal Translation with an Excellent grade.
Availability
Location
EgyptAuthorized to work in
Job categories
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