At DD Transportation Account — Australia Region, I handle ticket and email queues covering bookings, scheduling, payments, delays, and account issues. I investigate service disruptions, coordinate with internal teams, and keep CRM records complete while working to SLA expectations.
At Teleperformance — Vinted Account, I was promoted to Subject Matter Expert after meeting quality and customer-satisfaction goals. I handled complex cases, guided agents on policy, trained new hires, and partnered with QA and team leaders on service improvements.
