Hauwa Ali

Hi, my name is Hauwa Ali, and I’m a Customer Support Specialist with over three years of experience, mainly in customer service and e-commerce support.

In my current role at a tech e-commerce company, I manage customer inquiries across email, social media, and other support channels. I handle around 40 to 50 customer emails daily, process 15 to 20 invoices based on sales, manage website orders, and assist customers with returns and warranty requests. I also work with tools like Zendesk, HubSpot, Microsoft 365, Google Workspace, Excel, and Slack to keep customer interactions and daily operations organized.

Before that, I worked with MultiChoice as an Outbound Customer Service Representative, where I handled customer retention and win-back campaigns for customers. I regularly managed high-volume calls, identified reasons for customer churn, resolved concerns, and recommended appropriate offers to bring customers back.

One of my biggest strengths is that I don’t just focus on closing a support ticket—I focus on solving the actual customer problem and creating a positive experience. Through my experience, I’ve been able to maintain customer satisfaction, meet service-level targets, handle high volumes of requests efficiently, and contribute to customer retention.

I’ve also been developing my skills in AI and workflow automation, using tools such as n8n, Make, ClickUp, and AI-powered solutions to improve repetitive business processes.

Overall, I would describe myself as customer-focused, organized, proactive, and comfortable working independently in remote environments. I’m excited about opportunities where I can use my customer service experience while also bringing an operational and technology-driven mindset to the team.