Open to opportunities

Faith Jackson

@faithjackson

Message

I am a results-driven business consultant specializing in data-driven strategy.

United States

Message

What I'm looking for

I'm seeking a client-facing consulting or operations role where I can apply data-driven strategy, stakeholder management, team leadership, and KPI-driven decision-making to deliver measurable outcomes within a collaborative, growth-oriented organization.

I am a business consultant and former Business Analyst with experience at Thoughtworks, Allied Universal, and Xfinity. I focus on data-driven results using KPIs, dashboards, Power Bi and SQL, and I have developed a business continuity plan and a customer segmentation strategy that improved engagement.

I build and coach teams, manage security operations, and deliver quantitative performance updates and strategic initiatives to improve timelines and outcomes. I bring persistent execution, stakeholder management, and a commitment to timely delivery of objectives.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Allied Universal

Nov 2023 - Present (2 years)

Manage day-to-day security operations and supervise officers and shift supervisors, improving service quality and client relationships through strategic planning and staff training. Provide monthly performance dashboards and coordinate support services to meet financial and operational goals.

Security Operations Team Management Scheduling Training Client Relations Incident Management performance reporting Staff Training

Business Analyst

Thoughtworks

Jan 2020 - Oct 2023 (3 years 9 months)

Served as Business Analyst for Fortune 500 clients, developing business continuity plans and customer segmentation strategies that improved targeted engagement and ensured uninterrupted operations during crises. Led cross-functional initiatives using KPIs and dashboards to drive data-driven decisions and process improvements.

Business Analysis Power BI SQL Jira Visio Data Visualization Stakeholder Management Business Continuity

Store Manager

Xfinity

Aug 2018 - Jan 2020 (1 year 5 months)

Managed store operations to achieve sales goals and improve customer NPS, overseeing inventory, cash handling, staffing, and training to drive operational performance. Analyzed operational and financial reports to improve metrics and collaborated with regional stakeholders on improvements.

retail management Customer Experience Inventory Management NPS Training