Open to opportunities

Hashaam Buttar

@hashaambuttar

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IT Support Specialist with strong communication and problem-solving skills.

United States

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What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am an IT Support Specialist with over two years of experience in providing exceptional technical support and customer service. My journey began with a Bachelor of Science in Information Technology, which I am currently pursuing at George Mason University. I have developed a strong foundation in various operating systems, applications, and programming languages, enabling me to effectively troubleshoot and resolve technical issues.

In my recent role at Wells Fargo, I successfully supported over 300 employees, significantly reducing response times for helpdesk requests. My proactive approach led to the implementation and migration of new technologies, enhancing overall operational efficiency. I also gained valuable experience as a Substitute Teacher, where I honed my communication and presentation skills while fostering a positive learning environment.

My technical expertise spans across Windows Server environments, Office 365, and various ticketing systems. I am passionate about leveraging my skills to contribute to a dynamic team and support organizational goals. I thrive in collaborative settings and am dedicated to continuous professional development.

Experience

Work history, roles, and key accomplishments

Current

Substitute

Current

FCPS

Mar 2025 - Present (4 months)

Delivered classroom instruction across various subjects and grade levels, ensuring continuity of learning in the absence of regular teachers. Implemented teacher-prepared lesson plans and adapted teaching methods to meet diverse student needs.

Classroom Management Lesson planning Professional Development

Current

Support Specialist

Current

Wells Fargo

May 2024 - Present (1 year 2 months)

Supported management in Windows Server 2016, SharePoint Server 2012, Office 365, and Active Directory environments. Provided timely Help Desk support to over 300 employees, significantly decreasing response time.

Windows Server SharePoint Office 365 Active Directory Help Desk Support SCCM Spiceworks Troubleshooting

Volunteer - Registration Desk

Inova Fair Oaks Hospital

Aug 2024 - Dec 2024 (4 months)

Welcomed and assisted patients and visitors at the registration desk with professionalism and empathy, streamlining patient check-in processes. Ensured accurate data entry and maintained confidentiality of patient information.

Patient Registration Processes Customer Service Data Entry Confidentiality Administrative Support

Team Lead

Chick-fil-A

Jun 2022 - Mar 2023 (9 months)

Supervised daily operations and team performance to ensure smooth and efficient service. Trained new team members in company policies, procedures, and customer service standards.

Team Leadership Operations Management Customer Service Staff Training Conflict Resolution

Intern

Walmart

Aug 2023 - Jan 2024 (5 months)

Collaborated with Walmart/NCR to upgrade self-checkouts and registers across Northern Virginia, successfully installing new equipment at over 20 locations. Assisted with backing up current states, removing old equipment, installing new equipment, and configuring/calibrating new systems.

System Configuration Data Backup NCR Retail Technology Troubleshooting Collaboration