Hashaam Buttar
@hashaambuttar
IT Support Specialist with strong communication and problem-solving skills.
United StatesWhat I'm looking for
I am an IT Support Specialist with over two years of experience in providing exceptional technical support and customer service. My journey began with a Bachelor of Science in Information Technology, which I am currently pursuing at George Mason University. I have developed a strong foundation in various operating systems, applications, and programming languages, enabling me to effectively troubleshoot and resolve technical issues.
In my recent role at Wells Fargo, I successfully supported over 300 employees, significantly reducing response times for helpdesk requests. My proactive approach led to the implementation and migration of new technologies, enhancing overall operational efficiency. I also gained valuable experience as a Substitute Teacher, where I honed my communication and presentation skills while fostering a positive learning environment.
My technical expertise spans across Windows Server environments, Office 365, and various ticketing systems. I am passionate about leveraging my skills to contribute to a dynamic team and support organizational goals. I thrive in collaborative settings and am dedicated to continuous professional development.
Experience
Work history, roles, and key accomplishments
Substitute
FCPS
Mar 2025 - Present (1 year 3 months)
Delivered classroom instruction across various subjects and grade levels, ensuring continuity of learning in the absence of regular teachers. Implemented teacher-prepared lesson plans and adapted teaching methods to meet diverse student needs.
Support Specialist
Wells Fargo
May 2024 - Present (2 years 1 month)
Supported management in Windows Server 2016, SharePoint Server 2012, Office 365, and Active Directory environments. Provided timely Help Desk support to over 300 employees, significantly decreasing response time.
Volunteer - Registration Desk
Inova Fair Oaks Hospital
Aug 2024 - Dec 2024 (4 months)
Welcomed and assisted patients and visitors at the registration desk with professionalism and empathy, streamlining patient check-in processes. Ensured accurate data entry and maintained confidentiality of patient information.
Intern
Walmart
Aug 2023 - Jan 2024 (5 months)
Collaborated with Walmart/NCR to upgrade self-checkouts and registers across Northern Virginia, successfully installing new equipment at over 20 locations. Assisted with backing up current states, removing old equipment, installing new equipment, and configuring/calibrating new systems.
Team Lead
Chick-fil-A
Jun 2022 - Mar 2023 (9 months)
Supervised daily operations and team performance to ensure smooth and efficient service. Trained new team members in company policies, procedures, and customer service standards.
Education
Degrees, certifications, and relevant coursework
George Mason University
Bachelor of Science, Information Technology
Currently pursuing a Bachelor of Science in Information Technology. Focusing on foundational IT concepts and practical applications.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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