Open to opportunities

Neha Rao

@neharao

Message

Technical support professional with a Master's in Telecommunications.

United States

Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth in technical support.

I am a dedicated Technical Support Professional with a Master's degree in Telecommunications from the University of Maryland. My career spans over several years in various technical support roles, where I have honed my skills in customer service, problem-solving, and technical troubleshooting. I have a proven track record of providing exceptional support to clients and ensuring their technical issues are resolved efficiently.

Throughout my career, I have worked with reputable companies such as Cisco and Amazon, where I managed customer inquiries, created detailed reports, and collaborated with cross-functional teams to enhance service delivery. My experience includes desktop support for both Windows and Mac OS, as well as providing post-sales technical support and training to clients. I am passionate about leveraging my technical expertise to improve user experiences and contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Substitute Teacher K-12

Current

Swing Education

Feb 2023 - Present (2 years 5 months)

Successfully served as a K-12 substitute math teacher in public and private schools. This temporary role involved adapting to various classroom environments and student needs.

Teaching Classroom Management K 12 Education Public Speaking Communication

Support Analyst I

Amazon

Sep 2020 - Present (4 years 10 months)

Provided comprehensive support to customers, managing and updating package statuses. Created regular status reports and presented them effectively to internal teams and external customers.

Customer Support Reporting Communication Data Management

Technical Support Associate

Mac Made Easy

Jun 2014 - Present (11 years 1 month)

Delivered desktop support for Windows and Mac OS, including hardware support for peripheral computer equipment. Successfully completed the Certification for Apple Product Specialist.

Desktop Support Windows OS Mac apple

Technical Analyst

ARTC

Jan 2014 - Present (11 years 6 months)

Provided onsite and remote post-sales technical support to customers, leading an internal documentation overhaul. Tracked opportunities through Salesforce and collaborated with the sales team.

Technical Support Salesforce Documentation Communication Product Training

Technical Support Engineer

Cisco

Jul 2011 - Present (14 years)

Responsible for communicating architecture and change management strategy, extensively using Microsoft Excel for reports. Provided technical support to users over email and phone, prioritizing queries using the Remedy system.

Technical Support Microsoft Excel SharePoint)SQL Jira

Software Intern

Cattle Investors Inc

Sep 2010 - Present (14 years 10 months)

Learned Oracle Apex application tool features and functionalities, compiling SQL queries and creating graphic elements. Developed and maintained the company website using Drupal.

Apex SQL Drupal Desktop Support

Education

Degrees, certifications, and relevant coursework

University of Maryland

Master of Science, Telecommunications

Completed a Master of Science in Telecommunications, gaining advanced knowledge in the field. Focused on various aspects of telecommunications technology and systems.