HASBIYALLAH KAREEM

I’m a customer-focused and reliable professional with hands-on experience supporting individuals in fast-paced environments across the Scottish Borders. I’ve delivered high-quality support by responding to enquiries, resolving day-to-day issues efficiently, and staying calm under pressure while maintaining professionalism with sensitive or challenging situations.

At Ark Housing Association, I’ve provided person-centred support by communicating clearly with service users, families, and team members, managing difficult behaviours calmly, and maintaining accurate records while following organisational procedures. I’m transitioning into customer service, ready to apply my customer support, problem-solving, and structured communication approach—using tools like Microsoft Outlook, Teams, and Word—to deliver consistent service.