Harshita Agrawal
@harshitaagrawal
Aspiring professional with a focus on customer support and education.
IndiaWhat I'm looking for
I am a recent B.Com (Hons.) graduate from the University of Delhi, where I secured a CGPA of 7.959. My journey in the professional world has been marked by a commitment to continuous learning and adaptation. Currently, I am engaged in customer support and sales at Osculant Technologies Pvt. Ltd., where I have been promoted to Business Development Executive. My role involves assisting customers with their queries and developing a comprehensive customer service plan to ensure all requirements are met.
In addition to my work in customer support, I am also a Finance Trainer at Brightchamps, where I teach finance to children aged 6 to 16. This position allows me to foster a positive learning environment while assessing student performance and engaging in professional development activities. My previous experiences as a Business Development Intern and Community Manager Intern have equipped me with valuable skills in market research, client relationship management, and community engagement.
Experience
Work history, roles, and key accomplishments
Finance Trainer
Brightchamps
Sep 2023 - Present (1 year 10 months)
Taught Finance to kids from 6 to 16 years old using online classes via Zoom. Assessed and evaluated student performance and progress, fostering a positive and engaging learning environment. Participated in staff meetings and professional development activities.
Customer Support and Sales
Osculant Technologies Pvt. Ltd.
Jan 2025 - Present (6 months)
Assisted customers with queries and requests over the phone. Developed and implemented a detailed customer service plan to ensure all customer service requirements were met. Promoted as BDE in the same company for which I am getting trained right now.
Business Development Intern
PT LIVE
Jun 2022 - Jul 2022 (1 month)
Conducted market research to identify potential clients and new business opportunities. Helped to maintain client relationships and address any concerns or issues they may have.
Community Manager Intern
NBLIK
May 2021 - Jul 2021 (2 months)
Monitored social media channels and online forums to engage with the community and respond to enquiries and concerns. Assisted with the planning and execution of online and offline events to promote brand awareness and engage with the community.
Education
Degrees, certifications, and relevant coursework
ARSDC, University Of Delhi
Bachelor of Commerce (Honours), Commerce
Grade: 7.959 CGPA
Activities and societies: Content Head of Fashion Society
Secured a CGPA of 7.959. Was the Content Head of the Fashion Society of the college.
KMMS, MATHURA
12th Grade, General Studies
Grade: 95.25%
Activities and societies: Drama Club, Hosted School Events
Secured 95.25% in 12th grade. Was an integral part of the Drama Club and hosted many school events.
KMMS, MATHURA
10th Grade, General Studies
Grade: 97.2%
Activities and societies: Participated in various Mental and Physical Sports Competitions
Secured 97.2% in 10th grade. Was an academic scholar and participated in various mental and physical sports competitions.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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