Harshika Sahu
@harshikasahu
Customer Success professional using CRM analytics to drive onboarding, adoption, retention, and growth in B2B SaaS.
What I'm looking for
I’m a customer success and business growth professional who turns CRM and usage data into practical recommendations that improve onboarding, adoption, retention, and long-term partnerships in B2B SaaS environments.
At DevFlex, I partner with founders to evaluate revenue, pipeline, churn, and growth metrics, then translate those insights into pricing focus and quarterly priorities. I also identify cross-sell and upsell opportunities by analyzing usage patterns and aligning product capabilities with client growth objectives.
I bring a consultative, cross-functional approach—coordinating with sales, product, and operations to analyze customer behavior, streamline workflows, and support execution of strategic initiatives in a high-growth setting.
Previously at ConnectAI (ZODIX HEALTH Pvt. Ltd), I analyzed CRM lead and demo data to spot conversion trends and optimize follow-up strategies, while tracking sales funnel metrics for pipeline forecasting. I also strengthen my strategic foundation through market and competitor research (SWOT, requirements gathering) and hands-on projects like a Sales Funnel Analysis (SQL + Tableau) and a Healthcare Market Dashboard (Tableau).
Experience
Work history, roles, and key accomplishments
Business Research Intern
Remotcare Solutions Pvt Ltd
May 2024 - Sep 2024 (4 months)
Conducted market and competitor analysis using SWOT frameworks to inform strategic decisions, and synthesized findings into client conversion recommendations. Supported business requirement analysis by translating market needs into actionable strategies.
Education
Degrees, certifications, and relevant coursework
Banasthali Vidyapeeth
Bachelor of Arts, English Literature
Earned a Bachelor of Arts in English Literature with minors in Psychology and Music (Violin) from Banasthali Vidyapeeth.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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