Harshika Sahu

I’m a customer success and business growth professional who turns CRM and usage data into practical recommendations that improve onboarding, adoption, retention, and long-term partnerships in B2B SaaS environments.

At DevFlex, I partner with founders to evaluate revenue, pipeline, churn, and growth metrics, then translate those insights into pricing focus and quarterly priorities. I also identify cross-sell and upsell opportunities by analyzing usage patterns and aligning product capabilities with client growth objectives.

I bring a consultative, cross-functional approach—coordinating with sales, product, and operations to analyze customer behavior, streamline workflows, and support execution of strategic initiatives in a high-growth setting.

Previously at ConnectAI (ZODIX HEALTH Pvt. Ltd), I analyzed CRM lead and demo data to spot conversion trends and optimize follow-up strategies, while tracking sales funnel metrics for pipeline forecasting. I also strengthen my strategic foundation through market and competitor research (SWOT, requirements gathering) and hands-on projects like a Sales Funnel Analysis (SQL + Tableau) and a Healthcare Market Dashboard (Tableau).