Open to opportunities

Ishita Daruka`

@ishitadaruka

Customer Success professional with 3+ years driving retention, renewals, and research-led insights for investment and strategy teams.

India

Message

What I'm looking for

I’m looking for a Customer Success role where I can own multi-stakeholder client engagements end-to-end, drive retention and renewals, and deliver research-led insights that directly impact investment and strategy decisions.

I’m a customer success-focused professional with 3+ years managing high-value accounts for PE firms, strategy consultancies, and corporate clients. I’ve built and scaled a 500+ expert advisor network across 30 countries, generating $1M+ in revenue, while maintaining an 85% contract renewal rate through proactive relationship management.

I’m comfortable owning complex multi-stakeholder engagements end-to-end—from onboarding to renewal—and translating client needs into measurable outcomes. I’ve designed and delivered 25+ structured research frameworks that informed $200M+ in PE investment decisions, while negotiating and managing project budgets exceeding $500K and identifying expansion opportunities.

I also bring strong delivery leadership: I’ve coached and supervised a 5-member cross-functional team and improved turnaround time by 40% through workflow redesign and internal coordination. Alongside client success, I’ve started freelancing as a Founder & Consultant in HR consulting—focused on talent acquisition and HR strategy for early-stage businesses.

Experience

Work history, roles, and key accomplishments

Current

Founder & Consultant

Current

Verulon Consulting

Jan 2026 - Present (5 months)

Founded an HR consulting practice providing talent acquisition and HR strategy support for early-stage businesses. Advises pilot clients on organizational design, hiring frameworks, and talent pipeline structuring.

Talent Acquisition Strategy HR strategy Organizational Design Client Relationship Management

Research Manager

Guidepoint

Jul 2025 - Sep 2025 (2 months)

Owned 15+ concurrent client engagements for PE firms and global strategy consultancies, achieving an 85% contract renewal rate and a 20% increase in repeat business. Reduced project turnaround time by 40% through workflow redesign, and negotiated project budgets exceeding $500K while delivering 25+ research frameworks informing $200M+ investment decisions.

Client engagement management Team Coaching And Quality Benchmarks

Senior Client Success Associate

Guidepoint

Oct 2023 - Jun 2025 (1 year 8 months)

Sustained a 92% average client satisfaction score through proactive communication, structured delivery, and rapid resolution of shifting priorities. Drove 15% year-over-year revenue growth by expanding client scope, translating complex research briefs into actionable insights for investment and strategy decisions.

Client Success Management Account Expansion Research Brief Translation Cross functional Coordination

Client Service Associate

Guidepoint

Jul 2022 - Sep 2023 (1 year 2 months)

Grew client retention from 75% to 88% within 12 months via high-quality research delivery and proactive issue resolution across 20+ industry sectors. Built and managed a 500+ expert advisor network across 30 countries, generating $1M+ in project revenue and improving advisor engagement by 25% while reducing churn by 18%.

Client Retention Relationship Management Competitive Intelligence Market Analysis

Market Research Intern

EkaSoftware Solutions

Sep 2021 - Dec 2021 (3 months)

Generated 150+ qualified B2B leads through structured market segmentation, achieving a 20% conversion rate. Supported new business closures generating $400K+ revenue.

Market Segmentation B2B Lead Generation Lead Qualification Conversion Rate Optimization Market Research & Analysis Business Development Support

Business Development Intern

MetvyLearn

May 2021 - Jul 2021 (2 months)

Exceeded quarterly sales targets by 67%, generating INR 75,000 in revenue. Earned 'Star Intern' recognition for achieving the highest conversion rate (35%) in a 10-member cohort.

Sales Target Achievement Consultative Selling

Education

Degrees, certifications, and relevant coursework

N.L. Dalmia Institute of Management Studies and Research (IMSR)

Master of Business Administration (MBA), Marketing

2020 - 2022

Grade: CGPA: 9.0/10 (Distinction)

Activities and societies: First Runner-Up, Brandstorm 2021 (IIT Bombay, Top 2/394); Content Team Lead, Ace Marketing Club (organised 8+ events with 500+ participants).

Earned an MBA in Marketing from N.L. Dalmia IMSR (Mumbai University), achieving a CGPA of 9.0/10 (Distinction). Secured First Runner-Up in Brandstorm 2021 Case Competition (IIT Bombay) and served as Content Team Lead for Ace Marketing Club.