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Tanishka Patwari

@tanishkapatwari

SaaS Customer Success & implementation specialist leveraging SQL, Excel, and Power BI to improve retention and reduce support load.

India

Message

What I'm looking for

I’m looking for a SaaS role where I can own customer onboarding and adoption, solve technical issues, and use SQL, Excel, and Power BI to track KPIs, improve retention, and strengthen customer experience through data-driven execution.

I’m a Strategic Customer Success & Implementation Specialist with a Master of Business Economics (Finance) and 2+ years of experience in SaaS technical support, customer lifecycle analysis, and KPI reporting. I lead customer onboarding and product adoption by resolving technical setup issues across domains, funnels, API integrations, and automation workflows.

I use root cause analysis and escalation management to maintain a 95%+ resolution rate and ensure SLA compliance. I also drive measurable outcomes—improving long-term retention by 18%—by mapping customer journeys, validating data, delivering user training, and building automated CRM dashboards in Excel, Power BI, and DAX to track CSAT, customer health scores, adoption metrics, and key KPIs.

Experience

Work history, roles, and key accomplishments

Social Media Marketing Intern

Feedbox

Jan 2023 - Jan 2024 (1 year)

Built weekly performance dashboards tracking Reach, CTR, and conversion rates to enable data-driven marketing spend decisions. Improved audience engagement by 75% and increased content delivery efficiency by 25% through campaign and audience behavior analysis.

Power BI Advanced Excel Marketing Analytics KPI Tracking Dashboarding CTR Optimization Content Strategy