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Poorwa Saluja

@poorwasaluja

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Result-oriented research analyst with expertise in market analysis.

India

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What I'm looking for

I am looking for a role that fosters professional growth and challenges me with innovative projects.

I am a dedicated research analyst with a strong background in market analysis and lead generation, particularly within the healthcare sector. My experience at CureMD has honed my skills in conducting comprehensive market research, identifying emerging trends, and fostering client relationships to align services with their needs. I thrive in dynamic environments where I can leverage my analytical skills to drive business growth.

Throughout my career, I have demonstrated a commitment to excellence, consistently meeting personal and team goals. My previous roles at ZocDoc and CAPITA have equipped me with the ability to manage databases effectively, utilize CRM systems like HubSpot and Salesforce, and provide exceptional customer service. I am passionate about utilizing my skills to contribute to a result-oriented organization that values professional growth and innovation.

Experience

Work history, roles, and key accomplishments

Current

Lead/Sales Development Representative

Current

CureMD

Apr 2022 - Present (3 years 3 months)

Conducted comprehensive market analysis, utilizing primary and secondary research methods, to identify emerging trends and opportunities for the company's products and services. Established and fostered relationships with existing clients to identify their needs and align the company's services to meet those needs.

Market Analysis Sales Development HubSpot Dynamics 365 CRM Lead Management

Lead Generation Executive

ZocDoc

Dec 2020 - Apr 2022 (1 year 4 months)

Conducted extensive research on large medical practices in the USA healthcare industry to analyze the market scope. Collected and recorded crucial account details such as the number of providers, address, phone number, point of contact, and email.

Lead Generation Market Research Salesforce Database Management Sales Support

Senior Customer Relationship Associate

CAPITA

Feb 2012 - Mar 2014 (2 years 1 month)

Successfully assisted customers in effectively managing their debts. Streamlined debt consolidation process for customers, resulting in a single, affordable payment.

Debt Management Customer Relationship Management Financial Stability Cross Selling

Customer Relationship Associate

Hutchinson Whampoa 3 Global Services

May 2010 - Nov 2011 (1 year 6 months)

Handled contract accounts for customers and resolved balance and usage queries. Provided technical support for fault calls by following troubleshooting procedures.

Customer Service Technical Support Account Management Customer Education

Sr. Customer Service Associate

Noida Customer Operations Pvt Ltd (A WNS Co)

Dec 2008 - Apr 2010 (1 year 4 months)

Expert in reconciliation and collections, ensuring premiums were collected within the given time. Calculated commission for brokers in the UK and raised queries with underwriters to resolve issues.

Reconciliations Collections Query Resolution Mentoring Team Leadership

Education

Degrees, certifications, and relevant coursework

LNCT, Indore

Master of Business Administration, HR, Marketing

Completed a Master of Business Administration with a dual specialization in Human Resources and Marketing. Gained comprehensive knowledge in strategic management, organizational behavior, and market analysis.

M.G.M.M college, Jabalpur

Bachelor of Science, Biology

Completed a Bachelor of Science degree with a focus on Biology. Developed a strong foundation in biological sciences and research methodologies.

Christ Church Senior Secondary School, Jabalpur

Higher Secondary Certificate, General Studies

Obtained a Higher Secondary Certificate from Christ Church Senior Secondary School. Focused on core academic subjects to prepare for higher education.