Open to opportunities

irfan Ali

@irfanali10

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Senior sales and market research professional using insights to drive growth and customer outcomes.

India

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What I'm looking for

I’m looking for a role where I can combine market research, competitor insights, and CRM reporting to drive sales growth. I want data-driven teams that value customer outcomes, clear SLAs, and continuous improvement.

I’m a sales and market research professional with 6+ years of experience working closely with customers, sales teams, and business partners. I turn market analysis into actionable sales reporting, competitor insights, and customer understanding that supports better decisions.

In recent roles, I’ve led sales initiatives alongside regional market and competitor research to find primary and secondary opportunities. I improved lead generation efficiency by 20% using market insights and performance data, and I built Excel dashboards to track sales KPIs, partner performance, and market penetration.

I also manage customer query and complaint handling, client communication, and issue resolution while ensuring SLA achievement. I mentor and support teams to improve performance, quality scores, and customer satisfaction—bringing a data-driven, problem-solving approach to every engagement.

Experience

Work history, roles, and key accomplishments

Current

Sr Operation Executive

Current

Concentrix

Jan 2026 - Present (5 months)

Managed day-to-day operations to ensure smooth process flow and achievement of SLAs. Handled client communication and escalations, and prepared MIS reports to track productivity and efficiency.

Operations Management SLA Management Client Communication Escalation Handling Process Flow Excel

Program Manager

Intignis Business Consulting - GreytHR

Jun 2023 - Nov 2025 (2 years 5 months)

Led sales initiatives with market and competitor research to identify primary and secondary opportunities. Improved lead generation efficiency by 20% using market insights and built Excel dashboards to track sales KPIs and partner performance.

Market Research Competitor Analysis Lead Generation Pricing Analysis KPI Reporting Sales Strategy Data Analysis

Relationship Officer

Legacy Smart Employment Services

Mar 2022 - Feb 2023 (11 months)

Worked in a sales-focused role while analyzing customer behavior and preferences to improve product positioning. Maintained Excel-based tracking reports for sales trends and customer segmentation.

Sales Support Product Positioning Excel reporting Customer Segmentation Data Tracking Customer Insights

Assistant Manager (Relationship)

ICICI Bank

Mar 2021 - Oct 2021 (7 months)

Handled sales analytics by analyzing market demand and customer financial profiles to improve targeting. Used CRM analytics to identify high-potential leads and improve conversion rates by 18%.

Sales Analytics Market Demand Customer Profiling CRM Analytics Lead Qualification Conversion Rate Optimization Business Analytics

Assistant Manager (Business Dev)

Ceasefire Industries Pvt Ltd

Feb 2019 - Jan 2021 (1 year 11 months)

Managed business development responsibilities alongside market trend analysis and customer feedback research. Conducted customer satisfaction analysis that contributed to a 10% increase in sales.

Business Development Trend Analysis Customer Research Customer Feedback Analysis Sales Growth Relationship Management Reporting

Education

Degrees, certifications, and relevant coursework

KMCUAF University

Bachelor of Business, Business

2017 - 2019

Completed a Bachelor of Business program from 2017 to 2019.

GLBIMR

Post Graduate Diploma In Management, Management

Completed a Post Graduate Diploma in Management, focused on tracking performance, understanding market trends, and supporting better sales and business decisions.