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Adly Naufal

@adlynaufal

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HR specialist with global HR operations expertise and proven process optimisation delivering employee-centric results.

Malaysia

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What I'm looking for

I seek a role where I can lead HR operations or HRIS initiatives in a collaborative, data-driven environment that values process improvement, compliance, and employee experience.

I am a results-driven Human Resources professional with 4+ years of progressive experience across global HR operations, talent management, and employee experience optimisation.

At ByteDance (TikTok) I manage HR operations for 60+ countries, maintaining a 92% case closure rate within a 24-hour SLA and supporting EMEA and APAC markets as a regional point of contact.

I have a strong track record in HRIS administration (Workday), knowledge management, compliance, and process improvement—delivering a 30% reduction in operational costs and a 25% reduction in duplicate inquiries through system and workflow enhancements.

I combine data-driven HR analytics, Lean Management, and stakeholder collaboration to improve employee satisfaction (4.5/5) and operational readiness, and I bring academic grounding in Human Resource Management with Dean's List recognition.

Experience

Work history, roles, and key accomplishments

Current

HR Specialist (EMEA & APAC)

Current

Bytedance

Apr 2025 - Present (9 months)

Manage HR operations across 60+ countries, handling 400+ monthly Workday tickets with a 92% same-day closure rate and improving team efficiency via a knowledge management system that reduced duplicate inquiries by 25%.

HRIS Management Case Management HR Analytics Knowledge Management Compliance Global Mobility

Human Resource Intern

GE Vernova Malaysia

May 2024 - Dec 2024 (7 months)

Applied Lean Management to onboarding and mobility processes, reducing onboarding time by 30% and mobility turnaround by 20%, and improved employee satisfaction by 15% through targeted engagement initiatives.

Lean Management Onboarding HRIS Employee Engagement Learning Management Compliance Process Improvement

Customer Service Advisor

Decathlon Malaysia

Sep 2022 - Jun 2024 (1 year 9 months)

Delivered omnichannel customer support achieving 90% satisfaction, identified workflow improvements that raised team productivity by 10%, and managed CRM-based reporting for continuous service enhancements.

Customer Service CRM Omni Channel Support Data Analysis Ticketing Systems Reporting Workflow Optimization Communication

Customer Service Executive

Scicom (MSC) Berhad

Oct 2019 - Jun 2021 (1 year 8 months)

Managed international client support and complex technical inquiries across time zones, achieving a 95% first-call resolution rate and contributing to product and service improvements through cross-functional escalation.

Customer Support CRM Call Resolution Cross Cultural Communication Ticketing Systems Escalation Management Quality Assurance

Education

Degrees, certifications, and relevant coursework

Universiti Polytechnic Malaysia

Bachelor of Business Administration (Honours), Human Resource Management

2021 - 2024

Grade: GPA: 3.63

Activities and societies: Dean's List; specialised coursework in Organisational Behaviour, Employment Law, HR Analytics, and Strategic Management.

Completed a Bachelor of Business Administration (Honours) in Human Resource Management with a 3.63 GPA and Dean's List recognition, covering organisational behaviour, employment law, HR analytics, and strategic management.

Universiti Polytechnic Malaysia

Diploma in Teaching English as a Second Language (TESL), Teaching English as a Second Language

2017 - 2019

Grade: GPA: 3.5

Activities and societies: Focus on Adult Learning Principles, Cross-Cultural Communication, and Training Methodology.

Earned a Diploma in Teaching English as a Second Language (TESL) with a 3.5 GPA, focusing on adult learning principles, cross-cultural communication, and training methodology.