Medina Khairul

Led HR and talent operations for a 12-person education centre, reducing hiring cycle time by 30%, improving retention by 20%, and implementing policies and L&D programs that strengthened compliance and reduced reimbursement errors by 30%.

Streamlined recruitment and retention in a 132-head F&B operation, cutting time-to-hire by 30% (60→32 days), raising retention by 20% and improving customer satisfaction from 80% to 92% via targeted training programs.

Provided temporary shared-services support, resolving 50+ flagged tickets within SLA and improving query resolution and inventory tracking processes to reduce shortages by 10%.

Managed HR operations for a consulting firm of 40+, improving employee relations and leadership effectiveness, reducing HR issues by 20% and raising leadership effectiveness by 25% through targeted L&D.

Built the HR function for a 60-head retail distribution firm, improving operational efficiency by 30%, ensuring 100% Covid-era compliance, and launching wellness programs that boosted morale by 20%.

Delivered frontline passenger service at KLIA, contributing to ASQ improvement to 4.99/5.00, led emergency responses improving reaction time by 20%, and coordinated cross-functional teams to reduce downtime by 15%.

Completed a Bachelor of Business Management with a focus on Financial Economics, finishing studies in December 2023 after a study break.

Completed Sijil Tinggi Persekolahan Malaysia (STPM) pre-university studies between January 2013 and July 2014.