Bushra Perveen
@bushraperveen
ServiceNow developer and team lead delivering scalable ITSM automation.
IndiaWhat I'm looking for
I am an experienced ServiceNow developer and team lead with over nine years in IT and more than five years specializing in the ServiceNow platform. I design, customize, and integrate ServiceNow solutions across ITSM, HRSD and Service Catalog to drive automation and operational efficiency.
At Accenture I led a team of six developers, architected automated workflows, and maintained a 95% on-time delivery rate while implementing integrations with Azure, Databricks and Salesforce. I have hands-on experience configuring HR services, templates, profiles, groups, roles and case management.
My technical strengths include client scripts, UI policies, business rules, scheduled jobs, inbound actions, scoped applications, ATF and ServiceNow administration. I also have experience with MID servers, vendor management and building reports and dashboards.
I am motivated by mentoring and growing teams, having trained junior developers and run internal workshops. I hold ServiceNow certifications including System Administrator, Certified Application Developer and Implementation Specialist – ITSM, and I seek roles where I can continue delivering measurable service improvements and lead cross-functional teams.
Experience
Work history, roles, and key accomplishments
ACLed a team of 6 developers to design and deploy ServiceNow Service Catalogs and automated ITSM workflows, maintained a 95% on-time delivery rate and implemented integrations with Azure, Databricks, and Salesforce.
Senior ServiceNow Consultant
ETeam Info Services
Jul 2021 - Aug 2022 (1 year 1 month)
Trained junior developers and delivered ServiceNow implementations including ACLs, SLAs, scoped applications and MID Server maintenance for enterprise clients.
Supported incident, problem, change and knowledge management processes and developed email notifications, inbound actions, reports and dashboards to meet client requirements.
Education
Degrees, certifications, and relevant coursework
PES Institute of Technology and Management
Bachelor of Engineering, Computer Science
2009 - 2013
Bachelor of Engineering in Computer Science completed at PESITM affiliated to Visvesvaraya Technological University from 2009 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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