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Bushra Perveen

@bushraperveen

ServiceNow developer and team lead delivering scalable ITSM automation.

India
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What I'm looking for

I am seeking a leadership role in ServiceNow/ITSM where I can lead teams, drive integrations and automation, mentor developers, and deliver measurable operational improvements.

I am an experienced ServiceNow developer and team lead with over nine years in IT and more than five years specializing in the ServiceNow platform. I design, customize, and integrate ServiceNow solutions across ITSM, HRSD and Service Catalog to drive automation and operational efficiency.

At Accenture I led a team of six developers, architected automated workflows, and maintained a 95% on-time delivery rate while implementing integrations with Azure, Databricks and Salesforce. I have hands-on experience configuring HR services, templates, profiles, groups, roles and case management.

My technical strengths include client scripts, UI policies, business rules, scheduled jobs, inbound actions, scoped applications, ATF and ServiceNow administration. I also have experience with MID servers, vendor management and building reports and dashboards.

I am motivated by mentoring and growing teams, having trained junior developers and run internal workshops. I hold ServiceNow certifications including System Administrator, Certified Application Developer and Implementation Specialist – ITSM, and I seek roles where I can continue delivering measurable service improvements and lead cross-functional teams.

Experience

Work history, roles, and key accomplishments

Accenture logoAC
Current

Lead ServiceNow Developer

Aug 2022 - Present (3 years 2 months)

Led a team of 6 developers to design and deploy ServiceNow Service Catalogs and automated ITSM workflows, maintained a 95% on-time delivery rate and implemented integrations with Azure, Databricks, and Salesforce.

Education

Degrees, certifications, and relevant coursework

PM

PES Institute of Technology and Management

Bachelor of Engineering, Computer Science

2009 - 2013

Bachelor of Engineering in Computer Science completed at PESITM affiliated to Visvesvaraya Technological University from 2009 to 2013.

Tech stack

Software and tools used professionally

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Bushra Perveen - Lead ServiceNow Developer - Accenture | Himalayas