Harriet Nana Yaa Ampofo
@harrietnanayaaampofo
I build strong customer relationships and keep sales, service, and administrative operations running smoothly.
GhanaWhat I'm looking for
I've supported customer-facing operations across BeyondGlam Hair & Beauty, Royal Free London Hospital, ITH Pharma, and Global Partners Investment Agency. I handle enquiries, appointments, follow-ups, records, and day-to-day coordination with professionalism and care.
In retail roles at Marks & Spencer, Wallis, and House of Fraser, I identified customer needs, answered product questions, and supported purchasing decisions in busy sales environments. I enjoy building rapport and guiding customers toward suitable solutions.
I'm comfortable working independently across UK and Ghana business environments, managing sensitive information, competing priorities, and accurate records. I bring practical experience with CRM and data systems, Microsoft Office, RXWeb, and digital communication.
Experience
Work history, roles, and key accomplishments
Bank Administrative & Clerical Assistant
Royal Free London Hospital
Dec 2021 - Apr 2022 (4 months)
Served as an initial point of contact for patients, visitors and clinical staff in a busy service environment. Managed appointments, waiting lists, medical records and follow-up bookings with high accuracy.
Administrator
ITH Pharma
Sep 2021 - Dec 2021 (3 months)
Handled telephone, email and online enquiries, responding accurately and professionally. Maintained patient demographic and contact information using RXWeb and Excel, and processed prescriptions and administrative records.
Receptionist / Administrator
Global Partners Investment Agency
Jun 2021 - Aug 2021 (2 months)
Managed reception and client enquiries by telephone, email and in person. Coordinated meeting rooms, administrative requests and day-to-day office activity, and supported HR onboarding.
Receptionist & Coordinator
BeyondGlam Hair & Beauty
Dec 2011 - Mar 2020 (8 years 3 months)
Managed a high-volume customer-facing environment, handling appointments, enquiries and day-to-day client communication. Built strong customer relationships and coordinated bookings, follow-ups, records and operational tasks.
Sales Assistant
Marks & Spencer PLC / Wallis PLC / House of Fraser
Jun 2006 - Aug 2011 (5 years 2 months)
Delivered face-to-face customer service in busy retail environments, identifying customer needs and supporting purchasing decisions. Built rapport quickly and maintained a positive customer experience.
Education
Degrees, certifications, and relevant coursework
University of Roehampton
Degree qualification, Psychology and Sociology
Pursued a degree qualification in Psychology and Sociology.
City of Westminster College
A Levels, English Literature, Sociology, Psychology
Completed A Levels in English Literature, Sociology, and Psychology.
Highbury Grove Secondary School
GCSEs, General Studies
Completed GCSEs including Mathematics, English Language & Literature, and Science.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Salary expectations
Job categories
Skills
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