Harleen Kaur Brar
@harleenkaurbrar
Experienced customer service representative with strong communication skills.
CanadaWhat I'm looking for
I am an experienced and reliable customer service representative with a proven track record in busy call center environments. My strong communication and problem-solving abilities allow me to maintain excellent client relations while promoting product knowledge. I pride myself on my adaptability, patience, and emotional intelligence, which are essential in fast-paced settings.
Throughout my career, I have consistently demonstrated professionalism and a commitment to providing exceptional customer experiences. My roles at organizations like The Salvation Army and Concentrix have honed my skills in active listening, conflict resolution, and effective communication. I am dedicated to meeting goals and ensuring customer satisfaction, which has been reflected in my ability to achieve sales objectives and maintain high-quality standards.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
The Salvation Army
Apr 2024 - Present (1 year 2 months)
Provide excellent customer experience across all channels while adhering to quality standards. Demonstrate professionalism and empathy to ensure a positive donor experience, while maintaining compliance with company policies. Responsible for donor administrative tasks and reporting on trends.
Customer Relation Services
IOS Solutions Rogers
May 2023 - Jul 2023 (2 months)
Engaged with customers to identify and resolve issues promptly. Promoted products and services based on customer needs, ensuring accurate transactions and achieving sales objectives while incorporating feedback for continuous improvement.
Customer Care Representative
Concentrix
Aug 2020 - Apr 2023 (2 years 8 months)
Provided customer support by addressing inquiries and resolving issues efficiently. Promoted various products and services, ensuring customer satisfaction through effective communication and attention to detail.
Warehouse Worker
Salad Express
May 2018 - Feb 2020 (1 year 9 months)
Responsible for loading and unloading products, managing team operations, and ensuring efficient packing and shipping processes. Demonstrated teamwork and attention to detail in a fast-paced environment.
Assistant Attendant for Special Needs Students
Guru Dasmesh Girl School
Jan 2018 - May 2018 (4 months)
Assisted in meal preparation and monitored dietary requirements of special needs students. Supported daily activities and led crafts to promote social interaction and personal growth.
Education
Degrees, certifications, and relevant coursework
Harleen Kaur hasn't added their education
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