Open to opportunities

Haris Khan

@hariskhan90

I'm an IT support technician specializing in network administration, system migrations, and hardware/ Software troubleshooting.

United States

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What I'm looking for

I'm seeking an IT support or network administration role where I can lead system migrations, manage enterprise endpoints, resolve infrastructure issues, and deliver exceptional customer service within a collaborative team.

I'm an IT support professional with a solution-oriented, analytical approach and long-standing hands-on experience in PC repair, network administration, and IT support. I bring a strong customer-service ethic and a track record of adapting to changing technical environments.

In my current senior IT support role I manage Active Directory and Group Policy, Microsoft System Center Configuration Manager, enterprise Apple management with JAMF, Linux administration with Ansible, and provide general audio-visual systems support. I have successfully supported enterprise-level endpoints and contributed to system migrations and software upgrades.

Previously I supported Windows Server environments and led Office 365 and Windows 10 migration projects for a state agency, and I served as a retail sales manager focusing on solution selling, team leadership, and customer service. I have delivered freelance computer and network support since 2005, handling repairs, maintenance, and user training.

I hold an Associate Degree in Computer Systems & Network Technology and CompTIA A+ certification, supplemented by Network+, CCENT/CCNA coursework, Python network programming, and SCCM training. I am a fast learner who values continuous training and reliable, practical problem solving.

Experience

Work history, roles, and key accomplishments

Current

IT Support Technician Senior

Current

University of Kansas

Aug 2018 - Present (7 years 2 months)

Provided enterprise IT support and systems administration, managing Active Directory, Group Policy, MECM, JAMF, Linux/Ansible, and audiovisual systems to maintain endpoint configuration and security.

Active Directory Group Policy Jamf Linux Ansible Endpoint management

Current

Freelance Computer/Network Support

Current

Freelance

Mar 2005 - Present (20 years 7 months)

Provided computer and network repair, maintenance, and user training for clients as a freelance technician.

Network Administration User Training Troubleshooting Customer Support

Technology Support Consultant II

Kansas Dept. for Children & Families

Jun 2015 - Aug 2018 (3 years 2 months)

Delivered Windows Server and client support, managed Active Directory and Group Policy, and led Office 365 and Windows 10 migration tasks while maintaining hardware and software inventory.

Windows Server Active Directory Group Policy SCCM Office 365 Inventory Troubleshooting

Retail Sales Manager

US Oil

Apr 2010 - Jun 2015 (5 years 2 months)

Managed retail operations, drove solution-focused sales and world-class customer service to achieve store sales goals and profit targets, and coached teams to improve performance.

retail management Sales Customer Service Team Leadership Inventory Management Performance Coaching

Civil Sub-Engineer

Water & Sewerage Board Karachi

May 2008 - Dec 2009 (1 year 7 months)

Analyzed survey reports and inspected project sites to monitor progress and ensure conformance to design specifications and safety standards for municipal projects.

Survey Analysis Monitoring Civil Engineering

AutoCAD Operator

Shami Associates

Oct 2005 - Apr 2008 (2 years 6 months)

Produced and revised technical drawings using AutoCAD and coordinated with engineers, architects, and clients to ensure accurate project documentation.

Autocad Drawing Revision Client Communication