Bankole Akingbola
@bankoleakingbola
Experienced IT Support professional with a focus on technical solutions.
United StatesWhat I'm looking for
I am an experienced IT Support professional with hands-on competency in troubleshooting systems and supporting both remote and in-office users. My expertise lies in collaborating with infrastructure teams on network and switch issues, endpoint hardening, and addressing a range of Level 1 through 3 issues. I take pride in my ability to communicate cybersecurity concepts effectively across technical and non-technical audiences, ensuring seamless tech operations.
Throughout my career, I have successfully managed user accounts and access permissions, supported remote and hybrid users, and maintained accurate IT asset inventories. My background in security frameworks and forensic analysis allows me to approach technical challenges with a proactive and security-first mindset. I thrive in fast-paced environments, adapting quickly to new technologies while helping organizations reduce downtime and enhance efficiency.
Experience
Work history, roles, and key accomplishments
IT Support
Catapult Systems
Nov 2024 - Present (8 months)
Configured, deployed, and maintained desktops, laptops, mobile devices, and peripheral equipment in compliance with corporate IT policies and security protocols. Managed user accounts and access permissions via Active Directory and Microsoft 365, supporting onboarding, offboarding, and role-based access control.
IT Tech Bench
RPC Inc
Jun 2024 - Present (1 year 1 month)
Delivered Tier I & II technical support via ServiceNow, resolving hardware, software, and network issues to ensure minimal downtime. Conducted end-user onboarding and training on enterprise tools, reducing repetitive support requests by 30%.
Helpdesk Technician
UES/Riner Engineering
May 2024 - Present (1 year 2 months)
Resolved 95% of technical issues within 24 hours, achieving high user satisfaction rates. Performed enterprise software and hardware installations, ensuring compliance with company IT standards.
IT Technician
Tolunay-Wong Engineers
Jul 2022 - Present (3 years)
Diagnosed and resolved user IT issues across hardware, software, and network systems, adhering to SLAs. Administered user accounts, including creation, password resets, and permissions settings, while strictly upholding security protocols.
Construction Technician
FUGRO INC.
Dec 2021 - Present (3 years 7 months)
Developed and maintained comprehensive documentation of industry-specific configurations and solutions, enhancing the company's knowledge base. Coordinated daily with dispatch and Project Managers to align construction activities with project priorities.
Education
Degrees, certifications, and relevant coursework
SUSouthern New Hampshire University
Master of Science
SUSam Houston State University
Bachelor of Science
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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