Looking for a job

Jose Baute

@josebaute

Message

I keep enterprise users, networks, security platforms, and communications systems running reliably.

United States

Message

What I'm looking for

I'm looking to support and improve business-critical IT infrastructure, networks, security platforms, and user technology in a hands-on technical role.

I've supported enterprise technology environments at Schlumberger, Provetel, and Beyond IT Support, keeping users, networks, security platforms, and communications systems operational.

At Provetel, I led support operations across networking, surveillance, and communications, configuring routers, switches, NVRs, wireless links, and VoIP systems while managing inventory and technical documentation.

I've resolved Tier 1–2 hardware, software, LAN/WAN, Wi-Fi, TCP/IP, DNS, DHCP, and access issues. I also manage Microsoft environments, endpoint security, backups, disaster recovery, CCTV, and user access administration in English and Spanish.

Experience

Work history, roles, and key accomplishments

IT Team Lead

Provetel

Jan 2017 - Dec 2022 (5 years 11 months)

Led support operations involving networking, surveillance, and communications technologies; configured routers, switches, NVRs, wireless links, and VoIP systems; managed inventory and technical documentation.

Networking Surveillance Communication Skills Routers Switche NVR Wireless VoIP Inventory Management Technical Documentation

IT Support Specialist / Information Security Administrator

Schlumberger

Jan 2009 - Dec 2016 (7 years 11 months)

Supported enterprise infrastructure, managed security controls, disaster recovery processes, user access administration, CCTV systems, and employee cybersecurity training.

Enterprise Infrastructure Security Controls Disaster Recovery User Access Administration CCTV Cybersecurity Training

IT Support Specialist

Beyond IT

Jan 2025 - Present (1 year 8 months)

Provided Tier 1–2 technical support for users, hardware, software, applications, and network connectivity, ensuring reliable IT operations. Troubleshot and resolved system, hardware, software, LAN/WAN, Wi-Fi, TCP/IP, DNS, and DHCP issues while minimizing downtime.

Technical Support Hardware Software LAN WAN WiFi TCP IP DNS DHCP User Account Management Access permissions system updates Backup Endpoint Security IT Asset Management Documentation Vendor Collaboration

Freelance IT Support Consultant

Self Employed

Jan 2023 - Present (3 years 8 months)

Delivered remote and onsite support for Windows workstations, Microsoft 365, Teams, OneDrive, and productivity tools; resolved hardware, software, and connectivity issues.