UMumair mustafa
@umairmustafa
Experienced Senior End User Support Engineer with strong technical skills.
United StatesWhat I'm looking for
I am a dedicated Senior End User Support Engineer with extensive experience in providing technical support and solutions for various IT infrastructures. Over the years, I have honed my skills in troubleshooting, deploying, and maintaining computer systems and networks, ensuring seamless operations for users and organizations alike.
My professional journey includes significant roles at leading companies, where I have successfully managed complex IT environments, supported diverse user needs, and implemented innovative solutions to enhance productivity. I am passionate about leveraging my technical expertise to drive efficiency and improve user experiences, while continuously seeking opportunities for professional growth and development.
Experience
Work history, roles, and key accomplishments
Senior End User Support Engineer
Dow Chemical
Oct 2017 - Present (7 years 8 months)
Provided comprehensive desk-side and remote support for end-users, troubleshooting Windows, Office 365, and various software applications. Managed server support, network issues, VOIP, and mobile devices, ensuring high availability and user satisfaction.
Network Support Tech
NT
Nov 2015 - Oct 2017 (1 year 11 months)
Deployed and monitored LAN/WAN infrastructure using tools like SolarWinds and PRTG, focusing on firewalls and Cisco routing/switching technologies. Provided daily network support for VPN and point-to-point sites, contributing to SolarWinds module implementations.
Team Lead-IT
Webotiks
Sep 2013 - Jun 2015 (1 year 9 months)
Led a team providing desktop and network support for over 500 nodes across multiple sites, managing diverse operating systems and email clients. Administered network security, server environments including Exchange and Hyper-V, and maintained IT infrastructure documentation.
Online Support Engineer
Multinet Pakistan
Apr 2008 - Sep 2013 (5 years 5 months)
Delivered technical support for IP-Transit and Layer-2 network clients globally, addressing routing, VPN, and email issues. Monitored various network segments using NMS tools and provided support for a wide range of networking devices.
Education
Degrees, certifications, and relevant coursework
Unknown
Bachelors, General Studies
Completed a Bachelor's degree. Specific field of study and detailed coursework are not provided in the given information.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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