Open to opportunities

Harish Harish

@harishs

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Experienced Production Support Engineer with strong troubleshooting skills.

India

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What I'm looking for

I am looking for a role that offers opportunities for growth, collaboration, and the chance to work with cutting-edge technologies.

I am a dedicated Production Support Engineer with over 4 years of experience in IT maintenance and L2 production support for software applications. My expertise lies in ensuring system reliability and application performance, utilizing my proficiency in Unix, MySQL, and Shell Scripting to effectively support system maintenance and troubleshooting.

Throughout my career, I have developed extensive knowledge of advanced text processing using SED and AWK, and I am skilled in secure file transfers with SCP, SFTP, and FTP. My hands-on experience with DevOps tools such as GIT, GitHub, Docker, and Jenkins has enabled me to contribute to continuous integration and deployment processes, ensuring smooth service delivery and operations.

I pride myself on my strong client communication skills and my ability to deliver prompt and effective issue resolution to meet Service Level Agreements (SLAs). I am committed to providing high-quality service and support, and I am always available for 24/7 client support, ensuring proactive troubleshooting and fast issue resolution.

Experience

Work history, roles, and key accomplishments

L1 and L2 Production Support Engineer

PayU

Mar 2023 - Present (2 years 5 months)

Provided L1 and L2 production support, ensuring efficient issue resolution and system stability for payment gateway solutions. Monitored servers, conducted primary troubleshooting, and coordinated with teams to resolve customer issues in accordance with SLA requirements.

ServiceNow Unix Linux Shell Scripting SQL Jira Postman)Git GitHub Jenkins API Testing Troubleshooting CI CD

Production Support Engineer

Coxswain Technologies Pvt Ltd.

Dec 2019 - Present (5 years 8 months)

Provided technical support and troubleshooting for production systems, ensuring efficient issue resolution and system stability. Resolved customer issues promptly in accordance with SLA requirements, ensuring timely and effective solutions.

Unix MySQL Shell Scripting FTP REST APIs Postman)Git GitHub Docker Jenkins Grafana Jira

Production Support Engineer

Melstar Information Tech Pvt Ltd

Apr 2019 - Present (6 years 4 months)

Unix MySQL Shell Scripting FTP REST APIs Postman)Git GitHub Docker Jenkins Grafana Jira

Education

Degrees, certifications, and relevant coursework

SVU University

Bachelor of Science, Computers

Studied Computer Science at SVU University, focusing on core concepts and practical applications. Completed the degree through Vijayam Degree College, Chittoor.