Saurabh  GaurSG
Looking for a job

Saurabh Gaur

@saurabhgaur1311

Proactive technical support specialist with experience in high-pressure environments.

India

What I'm looking for

I am looking for a role that offers growth opportunities and challenges in technical support.

I am a dedicated Support Engineer with a strong background in providing technical support for various products. Currently, I work at Dotpe Pvt Ltd, where I manage technical support for four key products, ensuring that our merchants receive timely assistance and that core systems remain operational. My experience in high-pressure environments has honed my ability to resolve critical issues swiftly and effectively.

Prior to my current role, I worked at Dotto Business Solutions Pvt Ltd, where I was involved in a data warehouse project. My responsibilities included monitoring scheduled and running jobs on production systems and managing data files on FTP servers. This experience has equipped me with a solid understanding of database management and production support processes.

Experience

Work history, roles, and key accomplishments

DL
Current

Support Engineer

Dotpe Pvt Ltd

Jun 2022 - Present (3 years)

As a Support Engineer at Dotpe Pvt Ltd, I provide technical support for multiple products, focusing on resolving critical issues to ensure stable operations for our merchants. My role involves sharing knowledge on networking and server management.

DL

Production Support Engineer

Dotto Business Solutions Pvt Ltd

Jun 2020 - May 2022 (1 year 11 months)

Worked on a data warehouse project, monitoring scheduled and running jobs in production using Batch Manager Tool. Responsible for managing data files received on FTP servers and transferring them to Windows servers.

Education

Degrees, certifications, and relevant coursework

Abes Engineering College logoAC

Abes Engineering College

Bachelor of Technology, Engineering

2015 - 2019

AS

Azad Public School

H.S.C, Higher Secondary Certificate

2014 - 2015

AS

Azad Public School

S.S.C, Secondary School Certificate

2012 - 2013

Tech stack

Software and tools used professionally

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