Saurabh Gaur
@saurabhgaur1311
Proactive technical support specialist with experience in high-pressure environments.
What I'm looking for
I am a dedicated Support Engineer with a strong background in providing technical support for various products. Currently, I work at Dotpe Pvt Ltd, where I manage technical support for four key products, ensuring that our merchants receive timely assistance and that core systems remain operational. My experience in high-pressure environments has honed my ability to resolve critical issues swiftly and effectively.
Prior to my current role, I worked at Dotto Business Solutions Pvt Ltd, where I was involved in a data warehouse project. My responsibilities included monitoring scheduled and running jobs on production systems and managing data files on FTP servers. This experience has equipped me with a solid understanding of database management and production support processes.
Experience
Work history, roles, and key accomplishments
Support Engineer
Dotpe Pvt Ltd
Jun 2022 - Present (3 years)
As a Support Engineer at Dotpe Pvt Ltd, I provide technical support for multiple products, focusing on resolving critical issues to ensure stable operations for our merchants. My role involves sharing knowledge on networking and server management.
Senior support engineer
Dotpe pvt ltd
Jun 2022 - Present (3 years)
Working as a senior support engineer
Production Support Engineer
Dotto Business Solutions Pvt Ltd
Jun 2020 - May 2022 (1 year 11 months)
Worked on a data warehouse project, monitoring scheduled and running jobs in production using Batch Manager Tool. Responsible for managing data files received on FTP servers and transferring them to Windows servers.
Education
Degrees, certifications, and relevant coursework
Abes Engineering College
Bachelor of Technology, Engineering
2015 - 2019
Azad Public School
H.S.C, Higher Secondary Certificate
2014 - 2015
Azad Public School
S.S.C, Secondary School Certificate
2012 - 2013
Availability
Location
Authorized to work in
Job categories
Interested in hiring Saurabh ?
You can contact Saurabh and 90k+ other talented remote workers on Himalayas.
Message SaurabhFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
