Harish Kumar

I’m a Customer Service Representative with 1 year of experience providing customer support through phone, email, and chat channels. I focus on resolving customer inquiries quickly and professionally while keeping satisfaction high through empathy and clear communication.

In my role as a Customer Support Executive, I handled customer inquiries in a timely and professional manner, addressed complaints, and escalated complex issues when required. I update customer records and manage support tickets accurately in the CRM system to keep resolutions consistent and traceable.

I’m strong at active listening, problem-solving, and decision-making under pressure. I collaborate with internal teams to ensure timely issue resolution and follow-up, using conflict resolution and time management to manage multiple priorities smoothly.

I also bring a “Cyber Security Training” certification and a BCA background, which strengthen how I think about accuracy, security awareness, and structured problem-solving. I’m motivated to keep improving my customer support skills and deliver reliable outcomes for every interaction.