Abid Sayyed
@abidsayyed
Customer-focused customer service professional with CRM and multi-channel support experience.
IndiaWhat I'm looking for
I am a motivated customer service professional with experience supporting customers for nutraceutical and IT companies, handling inquiries via phone, email, and chat. I consistently resolve order, payment, and product issues with a solution-oriented approach and contribute suggestions for process improvements.
I have worked as a Customer Service Associate (CRM & Sales) and as a Customer Support Representative, collaborating with logistics and finance teams and meeting service targets. I hold diplomas and certifications in customer interaction, travel & hospitality, and information technology, and I bring strong communication skills in Hindi, Marathi, and English.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Wellbeing Nutrition
Sep 2024 - Present (1 year 4 months)
Act as first point of contact for customers via calls, email, and chat; resolved order, payment, and product issues and provided product guidance to improve customer satisfaction and service quality.
HTCustomer Support Representative
Hexaware Technologies
Oct 2023 - Aug 2024 (10 months)
Handled customer inquiries via phone, email, and chat, collaborated with logistics and finance to resolve orders, escalated complex issues, and recommended process improvements to meet service targets.
Education
Degrees, certifications, and relevant coursework
Vasantrao Government Institute of Nagpur
Master of Arts, Arts
Grade: 6.38 CGPA
Completed Master of Arts with a CGPA of 6.38 in 2024 from Arts & Social Science University.
S.S.G.P Parseoni
Bachelor of Arts, Arts
Grade: 77.58%
Earned a Bachelor of Arts degree with 77.58% from Parseoni University in 2021.
FNFrankfinn Institute, Nagpur
Diploma, Aviation and Hospitality
2017 - 2018
Completed a Diploma in Aviation, Hospitality, Travel & Tourism during 2017–2018.
Adarsh Junior College Ramtek
XII, Higher Secondary Education
Grade: 53.38%
Completed higher secondary (Class XII) under the State Board with a score of 53.38%.
Availability
Location
IndiaAuthorized to work in
Job categories
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