Hanna Tricia Asiado
@hannahbi
Customer support and administrative professional skilled in remote client services.
What I'm looking for
I am a customer support and administrative professional with hands-on experience across government and corporate environments. I provide clear, professional client guidance via email, chat, phone and in-person interactions while maintaining confidentiality.
I have supported scheduling and calendar management using Google Calendar and Outlook, managed records and documentation with Google Docs and Microsoft Office, and handled frontline inquiries to ensure timely client service.
In operational roles I processed client data accurately for international accounts, coordinated logistics and delivery schedules to prevent delays, and collaborated with suppliers and internal teams to maintain reliable service.
I am remote-ready, adaptable, organized and continuously developing skills in tools like Zendesk, Shopify and HubSpot CRM to deliver excellent client experiences in fast-paced settings.
Experience
Work history, roles, and key accomplishments
Administrative Support Intern
Department of Labor and Employment
Jan 2022 - Dec 2023 (1 year 11 months)
Assisted walk-in clients and scheduled appointments while managing calendars and maintaining accurate records to ensure timely documentation and smooth client service during a government internship.
Client Encoder
Lucky South 99 Outsourcing Inc.
Jan 2021 - Dec 2022 (1 year 11 months)
Processed international client data with accuracy and responded to email inquiries to deliver prompt, professional customer support while maintaining confidentiality.
Logistics Assistant
Northern Foods Corporation
Jan 2020 - Dec 2021 (1 year 11 months)
Coordinated delivery schedules, resolved customer and supplier inquiries to prevent delays, and maintained inventory and shipment records to ensure order accuracy.
Education
Degrees, certifications, and relevant coursework
Data Center College of the Philippines
Caregiving
2023 - 2024
Completed caregiving coursework/program at Data Center College of the Philippines during 2023–2024.
Mariano Marcos State University
Bachelor of Science, Animal Science
2014 - 2018
Completed a Bachelor of Science in Agriculture with a major in Animal Science, focusing on agricultural and animal production principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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