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Marie Igdanes

@marieigdanes

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I’m a detail-oriented customer support specialist who delivers fast, empathetic service.

Philippines

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What I'm looking for

I’m seeking a remote Customer Support Specialist role helping fast-growing e-commerce brands deliver fast, accurate, and empathetic customer experiences. I offer strong written English and high attention to detail for live chat, ticketing, and order management with zero record discrepancies. Available for US hours and flexible shifts.

Customer Support Specialist with a strong background in English Language Studies, specializing in fast, empathetic, and grammatically precise written communication for live chat and ticket support.

How I help your team:

E-Commerce & Order Management: Experienced in handling full-cycle order fulfillment—managing returns, exchanges, cancellations, and delivery tracking using Google Workspace while maintaining a zero-record-discrepancy standard.
Precision & Accuracy: My legal administrative background trained me to handle high-stakes documentation, data indexing, and tight deadlines with meticulous detail.
Workflow Efficiency: Skilled at setting up Google Forms workflows for registration, customer feedback, and tracking to streamline support operations.

Fully equipped with a dedicated, reliable remote setup and ready to align with US business hours or shifting schedules.

Experience

Work history, roles, and key accomplishments

Event Organizer & Logistics Coordinator

Ateneo de Davao University

Jan 2025 - Present (1 year 7 months)

Coordinated event logistics and stakeholder communication for the 2nd Language Research Colloquium. Built Google Forms for registration and feedback and managed attendee data for post-event reporting.

Stakeholder Communication Event Logistics Forms Email Communication Chat Data Collection

Legal Administrative Intern

Carpio & Duterte Lawyers

Jan 2025 - Present (1 year 7 months)

Provided client reception and administrative support as a primary point of contact for incoming visitors and prospective clients. Managed confidential records, prepared notarized journal entries, and validated legal documents.

Records Management File Collation and Indexing Notarized Journal Entry Preparation Administrative Support File Collation Indexing Notarized Journal Entries Compliance

Merchandise Support Coordinator

Ateneo de Davao University - SALEM Organization

Handled real-time customer messaging via Facebook Messenger and supported order management for student and faculty clients. Processed returns, exchanges, and cancellations while monitoring delivery timelines and resolving client issues.

Customer Support Facebook Messenger Customer Support Order Management Order Tracking Dispute Resolution Written Communication Data Entry