Joshua Reyes

I am a customer-focused Customer Service Specialist with over two years supporting Amazon logistics operations, providing real-time support to delivery drivers and assisting customers with order inquiries and delivery concerns. I excel at remote administrative support, documentation, CRM use, and coordinating with drivers, dispatch, and back-office teams to resolve issues quickly and accurately.

Organized and detail-oriented, I handle email and calendar management, data entry, incident documentation, and record management while leveraging logistics tools for tracking and troubleshooting. I hold certifications in Shipping & Delivery Support and GEM (Gifted Effective Mentor), and I seek roles where I can continue improving operations, customer experience, and cross-team coordination.