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Joshua ReyesJR
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Joshua Reyes

@joshuareyes

Customer-focused service specialist supporting Amazon logistics operations.

Philippines
Message

What I'm looking for

I seek a role in a collaborative, fast-paced environment where I can apply logistics and customer-support skills, improve processes, and grow in operational responsibility.

I am a customer-focused Customer Service Specialist with over two years supporting Amazon logistics operations, providing real-time support to delivery drivers and assisting customers with order inquiries and delivery concerns. I excel at remote administrative support, documentation, CRM use, and coordinating with drivers, dispatch, and back-office teams to resolve issues quickly and accurately.

Organized and detail-oriented, I handle email and calendar management, data entry, incident documentation, and record management while leveraging logistics tools for tracking and troubleshooting. I hold certifications in Shipping & Delivery Support and GEM (Gifted Effective Mentor), and I seek roles where I can continue improving operations, customer experience, and cross-team coordination.

Experience

Work history, roles, and key accomplishments

Amazon logoAM
Current

Customer Service Associate

Aug 2023 - Present (2 years 5 months)

Provided real-time on-road and off-road support to delivery drivers and customers, resolving route, order, and technical issues and improving delivery incident resolution times. Managed administrative duties including email responses, data entry, incident documentation, and coordination with dispatch and back-office teams.

Education

Degrees, certifications, and relevant coursework

CP

City University of Pasay

Bachelor of Science, Information and Communications Technology

Completed a Bachelor of Science in Information and Communications Technology in 2023.

PS

Pasay City West High School

High School Diploma, Information and Communications Technology

2016 - 2022

Completed secondary education in the ICT strand from 2016 to 2022.

Tech stack

Software and tools used professionally

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Joshua Reyes - Customer Service Associate - Amazon | Himalayas