hamza khan

I am a dynamic and solution-driven IT Support Specialist with a Bachelor’s in Software Engineering and over three years of experience in providing technical support and managing IT infrastructures. My expertise lies in deploying virtual environments and ensuring optimal user satisfaction in both local and international settings.

Currently, I work as an IT Support Engineer at OIRRC, Medical Diagnostic Imaging Center, where I deliver high-quality technical and customer support across geographically dispersed teams. I manage Microsoft 365 environments, provide remote desktop assistance, and troubleshoot Azure Virtual Desktop issues, all while collaborating with QA teams and engineers to resolve technical bugs efficiently.

My multilingual capabilities allow me to support users from diverse backgrounds, and I take pride in guiding non-technical users through complex system interactions with empathy and clarity. I am committed to continuous learning and improving support processes, ensuring compliance with security standards and contributing to the growth of my organization.