Looking for a job

Hasnain Younus

@hasnainyounus

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I manage cloud, endpoint, and infrastructure support for large healthcare and enterprise environments.

Pakistan

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What I'm looking for

I'm looking to grow in cloud security, Microsoft Sentinel, and SOC operations while applying my experience supporting large-scale, compliant infrastructure and endpoint environments.

At BalanceHealth, I manage Microsoft 365, Azure, Okta, Jamf, Five9, and ModMed for 5,000+ clinical users under HIPAA compliance.

I've resolved complex Microsoft 365 and Azure issues at Zones and Intelegents, collaborating with Microsoft engineering teams on critical escalations and enterprise Exchange environments.

My background includes VoIP, IPCC operations, Linux servers, Bash automation, virtualization, and infrastructure support. I'm also expanding into Microsoft Sentinel and SOC operations while using AI tools to accelerate troubleshooting and automation.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

BalanceHealth

Jan 2024 - Present (2 years 8 months)

Managing Exchange Online, SharePoint, and Teams for 5,000+ clinical users. Administering Azure AD, Local AD, OKTA, JAMF, Five9, Nextiva, and ModMed under strict HIPAA compliance.

Exchange Online SharePoint Teams Azure AD Local Advertising Okta Jamf Five9 Nextiva ModMed HIPAA Atera Splashtop Business

Cloud Technical Specialist

Zones, LLC

Jan 2022 - Jan 2024 (2 years)

Managed and resolved complex technical issues for enterprise Microsoft 365 and Azure customers globally. Collaborated with Microsoft engineering teams on critical escalations and installed, configured, and troubleshot Office 365 deployments.

Microsoft 365 Azure Office 365 Troubleshooting Enterprise Support

Technical Support Engineer

IPPBX (Pvt) Ltd.

Jan 2020 - Jan 2022 (2 years)

Managed VoIP server administration and endpoint configuration for client companies across the United States. Performed server automation using Bash scripting and managed CDR and database backups.

VoIP Server Administration BASH CDR Database Backup

Microsoft Technical Support Ambassador

Intelegents (Pvt) Ltd.

Jan 2019 - Jan 2020 (1 year)

Managed Microsoft 365 and Azure technical issues for customers globally. Planned, deployed, and managed Exchange Server environments for enterprise clients.

Microsoft 365 Azure Exchange Server Deployment Support

IMS L2 Engineer – Engineering Operations

Huawei Technologies

Jan 2015 - Jan 2018 (3 years)

Provided Huawei IPCC support to Telenor Pakistan ensuring zero-downtime production operations. Conducted real-time monitoring of IPCC TP Business Infrastructure with proactive issue resolution.

Huawei IPCC Monitoring Troubleshooting Telecommunications

Systems Engineer

Inovedia Technologies

Jan 2013 - Jan 2015 (2 years)

Managed and administered FreePBX, Elastix, NMS, Apache, Postfix servers with Bash scripting and virtualization.

FreePBX Elastix NMS Apache Postfix BASH Virtualization

Systems Engineer

Synergy Computers (Pvt) Ltd.

Jan 2011 - Jan 2013 (2 years)

Managed hardware support for Sun Microsystems, HP, and Huawei servers and storage products. Administered PBX, NMS, Apache, Postfix servers with Bash scripting and virtualization.