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Umar Uddin Ahmed

@umaruddinahmed

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IT Engineer with expertise in desktop support and system analysis.

Pakistan

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What I'm looking for

I seek a challenging role that fosters growth and utilizes my technical skills.

I am a dedicated IT Engineer with a strong foundation in Computer Information Systems, currently serving as a Desktop Support Engineer at Eplanet Global Pakistan. My role involves providing technical support for hardware and software, managing user accounts, and optimizing system performance through effective IT policies. I thrive in collaborative environments and have a proven track record of resolving complex technical issues efficiently.

Previously, I worked as a System Support Analyst at HRSG – Philip Morris International, where I focused on process improvement and automation in customer data management. My experience spans various roles, including IT Executive and IT Engineer, where I honed my skills in troubleshooting, network security, and application support. I am committed to continuous learning and adapting to new technologies to enhance operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Desktop Support Engineer

Current

Eplanet Global Pakistan

Oct 2023 - Present (1 year 8 months)

Provided technical support for desktop and laptop hardware, software, and peripherals. Managed user accounts, email domains, and IP phone configurations. Troubleshot operating systems and network issues, implemented IT policies, and collaborated on software deployments.

Network Support Software Systems Implementation

System Support Analyst

HRSG - Philip Morris International

Aug 2022 - Sep 2023 (1 year 1 month)

Improved customer data processing through automation in Citrix and Azure. Managed service follow-ups, monitored helpdesk tickets, and provided remote support for mobile devices. Collaborated with vendors for component replacement and tracked customer interactions.

Remote Collaboration Customer Support Data Management Help Desk Support Automation

IT Executive

Emkay Lines Pvt. Ltd.

Jul 2019 - Jun 2022 (2 years 11 months)

Served as the primary support contact for IT solutions, tracked performance and expenditures, and identified hardware and network issues. Oversaw improvements in support processes and provided guidance on hardware and software integration.

Troubleshooting Support Work

IT Engineer

Darul-Madinah - International Islamic Schooling System

Apr 2018 - Jul 2019 (1 year 3 months)

Executed troubleshooting and server support both in-person and remotely. Managed LAN, WAN, and voice systems, and built network infrastructure using Windows and virtualization technologies.

Troubleshooting Support Management Infrastructure Virtualization