Hamzah Zia

Provided a fair, empathetic, and compliant complaints resolution service in line with Local Government and Social Care Ombudsman standards. Investigated complaints thoroughly, engaged with stakeholders, identified root causes, and recommended service improvements to enhance customer satisfaction and reduce risk.

Made bookings on behalf of clients, including courier services, hot desks, and car parking. Organized business travel and accommodation, developing an understanding of KPMG's processes and procedures.

Handled own caseloads using initiative and problem-solving skills to resolve complaints. Communicated with customers via email, letters, and phone calls.

Managed customer queries via email and telephone, handling own caseloads to ensure efficient processes for each case. Managed highly complex caseloads and met internal order processing time targets by identifying process improvements.

Sold multiple services and products to expand the business with both residential and business customers, generating leads and negotiating sales closures. Created personalized email formats and signposted customers to financial assistance.

Answered high volumes of calls, took bookings from cash and contract clients, and dispatched work through a computer system. Dealt with various paperwork and handled complaints via phone and email.

Upsold and cross-sold products, resolved technical issues with broadband, landline, email, and TV services, and booked engineers when needed. Achieved first-time resolutions for complaints and conducted investigations into cases.

Studied Architectural Design Technology at Birmingham City University. Gained knowledge and skills in architectural design principles and technologies.

Completed a Diploma in Applied Science at Walsall College. Developed foundational knowledge in scientific principles and applications.

Attended Joseph Leckie Community Technology College. Completed secondary education.