hamza chkounda

I am a dedicated support engineer with a Master's degree in analytical science from Mohammed V University. My professional journey began with a strong foundation in chemistry, which has equipped me with analytical skills essential for diagnosing and resolving technical issues. Currently, I work at Sofrecom Services Maroc, where I handle customer complaints related to ADSL and FTTH services, ensuring high-quality customer satisfaction.

Throughout my career, I have developed a robust skill set in customer relationship management, incident analysis, and technical support. My experience includes managing claims at AXA Service Morocco and serving as a commercial retention advisor at Intelcia. I thrive in dynamic environments and am adept at adapting to new challenges, always aiming to implement effective solutions and improve service delivery.