hamza chkoundaHC
Open to opportunities

hamza chkounda

@hamzachkounda1

Support engineer with expertise in analytical science and customer service.

Morocco

What I'm looking for

I seek a role that fosters growth, values customer satisfaction, and offers challenges.

I am a dedicated support engineer with a Master's degree in analytical science from Mohammed V University. My professional journey began with a strong foundation in chemistry, which has equipped me with analytical skills essential for diagnosing and resolving technical issues. Currently, I work at Sofrecom Services Maroc, where I handle customer complaints related to ADSL and FTTH services, ensuring high-quality customer satisfaction.

Throughout my career, I have developed a robust skill set in customer relationship management, incident analysis, and technical support. My experience includes managing claims at AXA Service Morocco and serving as a commercial retention advisor at Intelcia. I thrive in dynamic environments and am adept at adapting to new challenges, always aiming to implement effective solutions and improve service delivery.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

MU

Mohammed V University

Master's degree, Analytical Science

2019 - 2021

Master's degree specialized in analytical science and Support engineer Instrumentation.

Mohammed V University logoMU

Mohammed V University

Bachelor of Science, Chemistry

2015 - 2017

Bachelor of Science in Chemistry.

Mohammed V University logoMU

Mohammed V University

DEUG, Material Sciences Chemistry

2013 - 2015

DEUG in Material Sciences Chemistry.

HS

Hassan II High School

Bachelor's degree, Experimental Sciences

2011 - 2012

Bachelor's degree in experimental sciences.

Tech stack

Software and tools used professionally

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hamza chkounda - Support Engineer - Sofrecom Services Maroc | Himalayas