hamza chkounda
@hamzachkounda
Support engineer with expertise in analytical science and customer service.
What I'm looking for
I am a dedicated support engineer with a Master's degree in analytical science from Mohammed V University. My professional journey began with a strong foundation in chemistry, which has equipped me with analytical skills essential for diagnosing and resolving technical issues. Currently, I work at Sofrecom Services Maroc, where I handle customer complaints related to ADSL and FTTH services, ensuring high-quality support and satisfaction.
Throughout my career, I have developed a keen ability to analyze incidents and implement corrective measures effectively. My experience includes managing claims at AXA Service Morocco and providing customer retention solutions at INTELCIA. I thrive in dynamic environments and am committed to continuous learning and adaptation to meet the evolving needs of the industry.
Experience
Work history, roles, and key accomplishments
Support Engineer
Sofrecom Services Maroc
Nov 2022 - Present (2 years 7 months)
As a Support Engineer, I handle complaints related to ADSL and FTTH services, providing technical support and managing incidents. I analyze and resolve issues while ensuring quality management and customer satisfaction.
Assistance Officer
AXA Service Morocco
Feb 2020 - Aug 2022 (2 years 6 months)
Managed claims files and assisted policyholders by responding to calls and coordinating appropriate services. Focused on analyzing situations to provide effective assistance.
Commercial Retention Advisor
INTELCIA
Dec 2017 - Jan 2020 (2 years 1 month)
Responsible for processing customer termination requests and implementing retention strategies. Engaged in commercial negotiations to retain customers and improve satisfaction.
Education
Degrees, certifications, and relevant coursework
Mohammed V University
Master's degree, Analytical Science
2019 - 2021
Master's degree specialized in analytical science and Support engineer Instrumentation.
Mohammed V University
Bachelor of Science, Chemistry
2015 - 2017
Bachelor of Science in Chemistry.
Mohammed V University
DEUG, Material Sciences Chemistry
2013 - 2015
DEUG in Material Sciences Chemistry.
Hassan II High School
Bachelor's degree, Experimental Sciences
2011 - 2012
Bachelor's degree in experimental sciences.
Availability
Location
Authorized to work in
Website
onlinedoctranslator.comJob categories
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