hamza chkoundaHC
Open to opportunities

hamza chkounda

@hamzachkounda

Support engineer with expertise in analytical science and customer service.

Morocco

What I'm looking for

I am looking for a role that offers growth opportunities and challenges in technical support and project management.

I am a dedicated support engineer with a Master's degree in analytical science from Mohammed V University. My professional journey began with a strong foundation in chemistry, which has equipped me with analytical skills essential for diagnosing and resolving technical issues. Currently, I work at Sofrecom Services Maroc, where I handle customer complaints related to ADSL and FTTH services, ensuring high-quality support and satisfaction.

Throughout my career, I have developed a keen ability to analyze incidents and implement corrective measures effectively. My experience includes managing claims at AXA Service Morocco and providing customer retention solutions at INTELCIA. I thrive in dynamic environments and am committed to continuous learning and adaptation to meet the evolving needs of the industry.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Mohammed V University logoMU

Mohammed V University

Master's degree, Analytical Science

2019 - 2021

Master's degree specialized in analytical science and Support engineer Instrumentation.

Mohammed V University logoMU

Mohammed V University

Bachelor of Science, Chemistry

2015 - 2017

Bachelor of Science in Chemistry.

Mohammed V University logoMU

Mohammed V University

DEUG, Material Sciences Chemistry

2013 - 2015

DEUG in Material Sciences Chemistry.

HS

Hassan II High School

Bachelor's degree, Experimental Sciences

2011 - 2012

Bachelor's degree in experimental sciences.

Tech stack

Software and tools used professionally

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hamza chkounda - Support Engineer - Sofrecom Services Maroc | Himalayas