Open to opportunities

irouane binance

@irouanebinance

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Experienced IT technician with a strong customer service background.

Morocco

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What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

With over five years of experience in call centers, I have developed a deep understanding of communication techniques and customer relationship management. My proficiency in IT tools, combined with my excellent interpersonal skills, positions me as a valuable asset in any customer service role. I am eager to leverage my dynamism and service-oriented mindset to enhance customer satisfaction.

My experience in both inbound and outbound calls has honed my listening, analytical, and adaptive skills, allowing me to handle diverse situations effectively. Additionally, my training in Ethical Hacking and ISO standards has instilled a strong awareness of data security and confidentiality, making me particularly suited for roles that require a focus on customer data protection.

Experience

Work history, roles, and key accomplishments

Technicien Informatique

WEBHELP

Nov 2021 - Sep 2023 (1 year 10 months)

As a Technicien Informatique, I provided technical support and maintenance for IT systems in a call center environment. My responsibilities included diagnosing and resolving IT issues, managing network configurations, and ensuring data security through regular backups and security measures.

Technical Support Network Management IT Security Troubleshooting User Training Documentation Maintenance Performance Monitoring Data Backup

Conseiller Client Niveau 2

Majorel Africa

Jul 2023 - Jul 2023 (-1 years 11 months)

I worked as a Level 2 Customer Advisor, handling customer inquiries and providing back-office support for the Stellantis France project. My role involved resolving complex customer issues and ensuring high levels of customer satisfaction.

Customer Service Problem Solving Communication Skills Team Collaboration Technical Support Client Relationship Management

Conseiller Client

Xceed

Mar 2023 - Jun 2023 (3 months)

In my role as a Customer Advisor, I engaged in both customer service and telemarketing, enhancing my communication skills and ability to meet sales targets while providing excellent customer support.

Customer Service Telemarketing Communication Skills Problem Solving Team Collaboration Client Relationship Management

Conseiller Client

Concentrix

Jun 2021 - Nov 2021 (5 months)

As a Customer Advisor, I provided support for a French project, assisting customers with their inquiries and ensuring a positive customer experience. I developed strong communication skills and the ability to handle various customer situations.

Customer Service Communication Skills Teamwork Client Relationship Management Technical Support

Education

Degrees, certifications, and relevant coursework

Anoual

Baccalauréat, Économie

2018 - 2019

Formation Niveau Bac en Économie, où j'ai acquis des connaissances fondamentales en économie et en gestion. Cette formation m'a permis de développer des compétences analytiques et de compréhension des dynamiques économiques.