Aymane Zouine
@aymanezouine
I lead global service desk operations, resolve complex incidents, and improve technical support quality.
What I'm looking for
At Econocom Morocco, I lead Global Service Desk technical operations, support teams through complex incidents, and improve service quality and performance.
I've also worked as a Service Desk Specialist, delivering remote troubleshooting, incident management, Active Directory administration, Microsoft Azure support, user creation, and MFA management.
I'm currently pursuing an Engineer's degree in Information Technology at Sup MTI, building on my FullStack web development background to improve team efficiency and user experience.
Experience
Work history, roles, and key accomplishments
Oversee day-to-day technical operations, support teams in resolving complex incidents, and contribute to improving service quality and performance.
Worked as Service Desk Specialist at Econocom Morocco.
Education
Degrees, certifications, and relevant coursework
École Supérieure de Management de Télécommunication et d’Informatique Sup MTI
Engineer's degree, Information Technology
2024 - 2027
Ofppt
Développement web , FullStack
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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