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Aymane ZouineAZ
Open to opportunities

Aymane Zouine

@aymanezouine

I lead global service desk operations, resolve complex incidents, and improve technical support quality.

Morocco
Message

What I'm looking for

I'm looking to lead and improve technical support operations, resolve complex incidents, strengthen team efficiency, and deliver better user experiences while continuing my IT engineering studies.

At Econocom Morocco, I lead Global Service Desk technical operations, support teams through complex incidents, and improve service quality and performance.

I've also worked as a Service Desk Specialist, delivering remote troubleshooting, incident management, Active Directory administration, Microsoft Azure support, user creation, and MFA management.

I'm currently pursuing an Engineer's degree in Information Technology at Sup MTI, building on my FullStack web development background to improve team efficiency and user experience.

Experience

Work history, roles, and key accomplishments

Econocom Morocco logoEM
Current

Technical leader

Dec 2025 - Present (8 months)

Oversee day-to-day technical operations, support teams in resolving complex incidents, and contribute to improving service quality and performance.

Education

Degrees, certifications, and relevant coursework

CM

École Supérieure de Management de Télécommunication et d’Informatique Sup MTI

Engineer's degree, Information Technology

2024 - 2027

OF

Ofppt

Développement web , FullStack

Tech stack

Software and tools used professionally

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