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lahcen oumast

@lahcenoumast

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Customer support engineer with expertise in technical troubleshooting.

Morocco

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What I'm looking for

I seek a dynamic role where I can utilize my technical skills and contribute to innovative projects while fostering a collaborative work environment.

I am a dedicated Customer Support Engineer with a strong background in technical troubleshooting and client relations. With a Bac+5 degree in Computer Science Engineering and Networks, I have honed my skills in providing exceptional support to partners and clients, ensuring their technical issues are resolved efficiently and effectively.

Throughout my career, I have worked with renowned companies such as Teleperformance and CBO North, where I developed software solutions and provided technical support for complex systems. My experience includes managing support requests, collaborating with various teams, and maintaining high standards of service. I am passionate about leveraging technology to enhance user experience and drive business success.

Experience

Work history, roles, and key accomplishments

Microsoft Partner Center Support Engineer

Teleperformance

Jan 2023 - Dec 2024 (1 year 11 months)

Provided daily support for Microsoft Partner Center, troubleshooting technical issues via phone, email, and Teams meetings. Ensured partner accounts and access functioned correctly while adhering to Microsoft's internal policies.

Technical Support Microsoft Azure Troubleshooting Communication Collaboration Negotiation

Software Developer

CBO North

Jan 2021 - Dec 2022 (1 year 11 months)

Developed software solutions and web applications for human resources management, including bug fixing, testing, and validation. Performed evolutionary and corrective maintenance and integrated time and activity management solutions.

Software Development Web Applications Human Resources Management Testing Validation Maintenance Project Management Technical Feasibility

Technical Support Engineer/Trainer

FiberHome Telecommunication Technologies Co., Ltd

Jan 2019 - Dec 2020 (1 year 11 months)

Provided technical support and training for FTTH projects, including installation and maintenance of network equipment. Coordinated tasks with project managers and followed standard procedures for problem resolution.