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Amjad Bellaatik

@amjadbellaatik

Technical Support Engineer at Dell Technologies, troubleshooting hardware remotely and coordinating warranty repairs and service dispatch.

Morocco

Message

At Dell Technologies, I troubleshoot hardware remotely by phone, diagnose system failures, and identify faulty components.

I coordinate part replacements and on-site service dispatch according to warranty entitlements and SLAs, then follow repair cases through to resolution.

Previously, at Econocom Maroc, I supported service desk users and worked in service management automation, handling incidents, service requests, and recurring problems. I hold an ITIL 4 Foundation Certificate in IT Service Management and CompTIA Network+ certifications.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

Dell Technologies

Sep 2025 - Present (1 year 2 months)

Performs remote phone-based troubleshooting and hardware diagnostics to identify system failures. Coordinates part replacements and on-site service dispatch, ensuring end-to-end follow-up of repair cases.

Hardware Diagnostics Troubleshooting Dispatch Coordination Repair Management SLA Management

Service Management Automation

Econocom Maroc

Dec 2023 - Jan 2025 (1 year 1 month)

Handled incident management, request fulfillment, and problem management to ensure timely resolution of IT incidents and efficient service delivery.

Incident Management Request Fulfillment Problem Management Root Cause Analysis

Service Desk Agent

Econocom Maroc

Sep 2022 - Dec 2023 (1 year 3 months)

Provided technical support to end-users by resolving hardware and software problems. Managed support tickets and collaborated with other IT teams to solve complex issues.

Technical Support Ticket Management Collaboration