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Hampton Epps

@hamptonepps

Promotions Director at iHeartMedia Columbia, creating promotional campaigns and optimizing them with performance analytics.

United States

Message

At iHeartMedia Columbia, I conceptualized and developed promotional assets and creative collateral for broadcast, digital, and social platforms, keeping them aligned with brand guidelines. I used campaign performance analytics to optimize KPIs and audience engagement.

At CampAdam Fisher, I counseled people with Type 1 diabetes on nutrition and glucose monitoring while documenting care plans and progress notes. I also supported donor recruitment and stewardship, and managed promotional website content and merchandise concepts.

Earlier, I trained and coordinated food service teams at RedBone Alley, River Course Kiawah Island Club, and Myers Park Country Club. At The MastersAugusta National Golf Club, I served guests as a Head Server.

Experience

Work history, roles, and key accomplishments

Head Service Manager

RedBone Alley

Onboarded and trained new restaurant staff on operational procedures and service standards, and drove sales growth through pre-shift briefings on menu specials and upselling techniques. Orchestrated dining room workflow to ensure seamless service during peak hours.

Corporate Trainer Service standards Sales Growth Upselling Workflow Coordination Team Leadership Customer Service

Senior Client Services Representative

CampAdam Fisher

Counseled Type 1 diabetics on nutrition and glucose monitoring, and spearheaded donor recruitment through community outreach and virtual presentations. Managed a portfolio of active donors and oversaw homepage content aligned with marketing calendars.

Client Counseling Nutrition Education Donor Recruitment Community Outreach Donor Stewardship Content Management Marketing Calendar Healthcare Compliance

Intern Manager

Myers Park Country Club

Optimized member experience by delivering superior services and troubleshooting issues through exceptional communication. Planned innovative special events that raised club traffic and improved average wine and alcohol spend per member.

Member Services Event Planning Communication Skills Troubleshooting Hospitality Sales Improvement

Intern Manager

River Course Kiawah Island Club

Planned and coordinated food service for club events, and trained and mentored food service workers to achieve team quality and efficiency. Drafted reports on sales metrics and evaluated staff performance.

Event Planning Food Service Management Corporate Trainer Mentorship Sales Reporting Performance Evaluation

Promotions Director

iHeartMedia

Conceptualized and developed high impact promotional assets and creative collateral, ensuring alignment with brand guidelines across broadcast, digital, and social platforms. Leveraged performance analytics to track campaign KPIs and orchestrated strategic partnerships to expand brand reach.

Promotional Strategy Brand Guidelines Performance Analytics Campaign Management Partnership Development Press Releases Media Kits Team Leadership Client Relations Event Execution

Head Server

The MastersAugusta National Golf Club

Demonstrated commitment to superior customer service and built positive relationships to win customer loyalty. Consistently considered top-tier among wait staff for sales and guest satisfaction.

Customer Service Guest Satisfaction Sales Time Management Communication Skills