Open to opportunities

Salena Hamilton

@salenahamilton

Message

Dynamic leader with 10 years in hospitality, customer service, and process improvement.

United States

Message

What I'm looking for

I am looking for a role that fosters collaboration, encourages growth, and allows me to leverage my leadership skills in a dynamic environment.

I am a dynamic and collaborative leader with a decade of experience in the hospitality and food & beverage sectors, complemented by seven years in customer service, corporate training, and marketing across both B2B and B2C environments. My proven success in team leadership, operational management, and client relations has been recognized through my ability to enhance workflow efficiency and resolve complex challenges. I pride myself on building positive relationships with clients and team members alike, consistently exceeding goals and ensuring excellence under pressure.

In my current role as a Food & Beverage Supervisor at The Beach Club, I lead a front-of-house team in a high-end, member-focused environment, overseeing operations and enhancing service efficiency. My previous experiences, including a Corporate Trainer role and a Customer Success Specialist position, have equipped me with the skills to manage high-pressure situations effectively while maintaining a focus on customer satisfaction. I am adept at using modern software tools such as CRM and SaaS systems to drive team coordination and streamline processes, ensuring that I can adapt and lead in diverse, fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Food & Beverage Supervisor

Current

The Beach Club

Sep 2023 - Present (1 year 10 months)

Led front-of-house team in a high-end, member-focused environment. Oversaw weekly inventory, daily operations, and member satisfaction, enhancing workflow processes to increase service efficiency.

JONAS Canva Adobe Inventory Management Workflow Optimization Team Leadership Jonas

Sales Associate (Seasonal)

Wellington International

Jan 2023 - Present (2 years 6 months)

Served fresh organic cuisine and beverages to elite clientele during the Winter Equestrian Festival. Managed high-paced operations at The Farmstand food venue.

Food Service Beverage Service

Sales Associate

Wellington International

Jan 2023 - Present (2 years 6 months)

Served fresh organic cuisine and beverages to elite clientele during the Winter Equestrian Festival. Managed high-paced operations at The Farmstand food venue.

Food Service Customer Service Client Relations

Floor Supervisor & Server

City Cellar Wine Bar & Grill

Feb 2022 - Present (3 years 5 months)

Promoted to Floor Supervisor after consistent top performance, supervising daily restaurant operations and coaching team members. Delivered high-volume service with precision and professionalism.

Restaurant Operations Customer Service Leadership

Floor Supervisor & Server

City Cellar Wine Bar & Grill (Big Time Restaurant Group)

Feb 2022 - Present (3 years 5 months)

Promoted to Floor Supervisor after consistent top performance, supervising daily restaurant operations and coaching team members. Delivered high-volume service with precision and professionalism.

Restaurant Operations Customer Service Leadership Staff Supervision

Customer Success Specialist

Goldbelly

Mar 2020 - Present (5 years 4 months)

Handled over 90 customer tickets daily via Zendesk with an 89%+ satisfaction rating. Collaborated cross-functionally using Slack, Quip, and Salesforce, managing crisis resolution and escalating high-priority issues swiftly.

Zendesk Salesforce Slack Quip Customer Service Cross Functional Collaboration Customer Satisfaction

Corporate Trainer

Lost Marketing

Feb 2020 - Present (5 years 5 months)

Trained new hires in sales processes, client communication, and marketing strategy. Developed team-building programs and led client acquisition efforts.

Corporate Training Sales Processes Client Communication Marketing Strategy Team Building

Entrepreneur | Event Planner

Rel-event Planning Inc.

Jul 2018 - Present (7 years)

Organized and executed private and corporate events, building vendor relationships. Managed client expectations and budgets effectively.

Event Planning Event Execution Vendor Management Budget Management Client Relations Corporate Events

Server | Hospitality Team Member

Reynolds Lake Oconee

Jun 2017 - Present (8 years 1 month)

Delivered white-glove service to private club members. Executed large-scale banquet events serving 300–500 guests.

Banquet events Banquet Events Private Club Service Customer Service Event Execution

Assistant Manager (Seasonal)

Executive Marketing Services

Apr 2017 - Present (8 years 3 months)

Managed hospitality operations during The Masters Golf Tournament. Oversaw clubhouse logistics, staffing, and VIP service delivery.

Hospitality Management Staffing VIP

Assistant Manager

Executive Marketing Services

Apr 2017 - Present (8 years 3 months)

Managed hospitality operations during The Masters Golf Tournament. Oversaw clubhouse logistics, staffing, and VIP service delivery.

Staffing VIP Event Planning

Education

Degrees, certifications, and relevant coursework

Florida Atlantic University

Bachelor of Business Administration, Business Administration

Currently pursuing a Bachelor of Business Administration with a minor in Entrepreneurship. This program focuses on developing core business skills and an entrepreneurial mindset.

Georgia College & State University

Undergraduate Studies, General Studies

Attended Georgia College & State University, gaining foundational knowledge across various subjects. This period contributed to a broad academic background.

Kennesaw State University

Coursework, Marketing

Completed coursework in Marketing at Kennesaw State University. This focused on key marketing principles and strategies.

Georgia College & State University

None, General Studies

Attended Georgia College & State University, focusing on general coursework. Gained foundational knowledge across various subjects during this period.

Kennesaw State University

None, Marketing

Completed marketing coursework at Kennesaw State University. This coursework provided a foundational understanding of marketing principles and strategies.