William Fletcher

Oversaw daily front-of-house operations across high-volume luxury pool, fine dining, and high-end clubhouse settings, adapting service to each environment while driving service quality, team coordination, and guest satisfaction. Supported management with scheduling, payroll processes, and day-to-day operational decision-making for various outlets.

Selected by management to take on additional administrative responsibilities, including staff scheduling and payroll coordination. Frequently served as acting manager, resolving guest concerns and ensuring operational continuity.

Supervised day-to-day operations for high-volume, exclusive dining and poolside venues. Fostered a collaborative and service-oriented team culture, emphasizing associate satisfaction and high-quality guest experiences. Tracked daily sales and monitored profit margins within the food and beverage division to support business performance goals.

Delivered attentive, knowledgeable service in upscale, fast-paced dining and poolside settings. Built rapport with members and guests by offering thoughtful menu suggestions and maintaining consistent communication throughout service. Ensured guest satisfaction through professionalism, energy, and attention to detail. Assisted teammates during high-volume shifts to maintain efficiency and guest ex

Created a welcoming and safe environment while preparing and serving beverages to members and guests. Maintained cleanliness and organization behind the bar to ensure fast and sanitary service. Prepped drink ingredients and restocked inventory to support smooth daily operations.

Supported front-of-house operations in a high-capacity restaurant setting. Cleaned and reset tables, replenished linens and tableware, and maintained buffet stations. Delivered beverages and provided timely support to servers during busy meal periods.

Graduated in December 2023 with a BBA in Marketing from the McCoy College of Business Administration, with a strong foundation in marketing research, business communication, analytics, strategic management, and customer engagement.